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이 책은 비즈니스 영어회화에 대해 다룬 도서입니다. 비즈니스 영어회화에 대한 기초적이고 전반적인 내용을 확인할 수 있도록 구성했습니다.

UNIT 01 Hotel Reservations
UNIT 02 Valet Service
UNIT 03 Bellman Service
UNIT 04 Check-in Service
UNIT 05 Telephone Service
UNIT 06 Taking Table Reservations
UNIT 07 Receiving Guests
UNIT 08 Beverage Service
UNIT 09 Dining Service
UNIT 10 Dealing With Complaints
UNIT 11 Bar Service
UNIT 12 Room Service
UNIT 13 Housekeeping
UNIT 14 Catering Service
UNIT 15 Business Service
UNIT 16 Apologizing
UNIT 17 Giving Directions
UNIT 18 Concierge Service
UNIT 19 Check-out Service

? Glossary

[머리말]
ENGLISH FOR HOTEL SERVICES is an English course for hotel employees as well as hotel guests. This book is designed for learners to practice English in valet service, check-in, housekeeping, room service, food and beverage service, bar service, and check-out circumstances.
The book employs exercises and activities for the development of reading, listening and speaking skills based upon task-based and learner-centered education. It encourages learners’ motivation, interaction and participation. The syllabus contains 19 units. Most of the units are composed of three parts: Reading, Listening, and Speaking. Some units include Authentic Materials.
The Reading section is composed of vocabulary, informative text and reading comprehension. This is to enable learners to improve reading comprehension skills as well as to be able to identify specific subject information.
In the Listening and Speaking section, learners are invited to participate in warm-up exercises for key expressions and listening comprehension tasks, using subject-related dialogs. In addition, speaking activities focus on interactive practice which can be applied to real conversational situations.
Upon completion of this course the student will have a strong understanding of English usage within the hotel industry.