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º»¼­´Â ¿µ¾î ¸éÁ¢À» óÀ½ ÁغñÇÏ´Â Áö¿øÀÚºÎÅÍ ½ÇÀü °æÇèÀÌ ÀÖ´Â Áö¿øÀÚ±îÁö ¸ðµÎ À¯¿ëÇÏ°Ô È°¿ëÇÒ ¼ö Àִ åÀÌ´Ù. ¿µ¾î ¸éÁ¢¿¡¼­ ÀÚÁÖ »ç¿ëµÇ´Â ¾îÈÖ¿Í Ç¥ÇöÀ» ÁÖÁ¦º°·Î Á¤¸®ÇÏ¿©, ¸éÁ¢ Áغñ ½Ã°£À» ´ÜÃàÇÒ ¼ö ÀÖµµ·Ï ÇÏ¿´´Ù. ¶ÇÇÑ, °£°áÇÏ°í À¯¿ëÇÑ Ç¥Çö°ú ¿Ï¼ºµµ ÀÖ´Â ´Ù¾çÇÑ »ùÇà ´äº¯À» Á¦°øÇÏ¿© ¸éÁ¢¿¡ ÀڽŠÀÖ°Ô ´ëºñÇÒ ¼ö ÀÖµµ·Ï µ½´Â´Ù.

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Chapter 01 Introduction
1 Ç×°ø»çº° ä¿ë ±âÁØ ¹× ÀýÂ÷
2 ½Â¹«¿ø ä¿ë ¿ä°Ç


Chapter 02 ÀÔ»ç Áö¿ø ¼­·ù ÀÛ¼º ¿ä·É
1 Ç×°ø»ç ÀÔ»ç Áö¿ø¼­(Job application letter)
2 ¿µ¹® À̷¼­(Resume)
3 ¿µ¹® ÀÚ±â¼Ò°³¼­(Cover letter)


Chapter 03 ¿µ¾î ÀÎÅͺä Áغñ ¿ä·É
1 ¿µ¾î ÀÎÅͺä Æò°¡ ¿ä¼Ò
2 ¼º°øÀûÀÎ ´äº¯ ¿ä·É
3 »óȲº° ´äº¯ ¿ä·É


Chapter 04 Sample Questions and Answers
1 Greetings & Warm-up Questions
Q1. How are you?
¾È³çÇϼ¼¿ä?
Q2. Are you nervous?
±äÀåÀÌ µÇ³ª¿ä?
Q3. What time did you go to bed last night?
¾îÁ¬¹ã¿¡ ¸î ½Ã¿¡ ÀáÀÚ¸®¿¡ µé¾ú³ª¿ä?
Did you sleep well last night?
¾îÁ¬¹ã¿¡ Àß À䳪¿ä?
Q4. What do you usually do before going to bed?
ÀáÀÚ¸®¿¡ µé±â Àü¿¡ º¸Åë ¹«¾ùÀ» Çϳª¿ä?
What did you do last night?
¾îÁ¬¹ã¿¡ ¹«¾ùÀ» Çß³ª¿ä?
Q5. What time did you get up this morning?
¿À´Ã ¾Æħ ¸î ½Ã¿¡ ÀϾ½À´Ï±î?
What time do you usually get up in the morning?
¾Æħ¿¡ º¸Åë ¸î ½Ã¿¡ ÀϾ´Ï±î?
Q6. What did you do this morning?
¿À´Ã ¾Æħ¿¡ ¹«¾ùÀ» Çß½À´Ï±î?
Q7. What did you do last weekend?
Áö³­ ÁÖ¸»¿¡ ¹«¾ùÀ» Çß½À´Ï±î?
Q8. What did your parents say to you this morning?
¿À´Ã ¾Æħ ºÎ¸ð´Ô²²¼­ ¹«½¼ ¸»¾¸À» Çϼ̳ª¿ä?
Q9. Did you have breakfast today(this morning)?
¾Æħ ½Ä»ç´Â Çß½À´Ï±î?
What did you have for breakfast?
¾Æħ ½Ä»ç·Î ¹«¾ùÀ» ¸Ô¾ú³ª¿ä?
Q10. What did you do before you came in today?
¿©±â ¿À±â Àü¿¡ ¹«¾ùÀ» Çß½À´Ï±î?
Q11. What time did you come in?
¸î ½Ã¿¡ ¿Ô½À´Ï±î?
Q12. How long did it take to get here?
ÀÌ°÷¿¡ µµÂøÇÏ´Â µ¥ ¾ó¸¶³ª °É·È½À´Ï±î?
Q13. How did you get here?
How did you come here?
Can you tell me how you got here?
¿©±â¿¡ ¾î¶»°Ô ¿Ô½À´Ï±î?
Q14. Are you comfortable with wearing our uniform?
ÀúÈñ ȸ»ç À¯´ÏÆûÀ» ÀÔ°í ÀÖ´Â °ÍÀÌ Æí¾ÈÇմϱî?
Q15. What are you going to do after this interview?
ÀÌ ÀÎÅͺä ÈÄ¿¡´Â ¹«¾ùÀ» ÇÒ ¿¹Á¤ÀԴϱî?

2 Introduction - About Yourself
Q1. Would you please tell me something about yourself?
Could you tell me about yourself?
Could you introduce yourself?
How would you describe yourself?
ÀÚ±â¼Ò°³¸¦ ÇØÁÖ¼¼¿ä.
Q2. When were you born?
When is your birthday?
What is your date of birth?
¾ðÁ¦ ž½À´Ï±î?
Q3. Where were you born?
What is your birthplace?
¾îµð¿¡¼­ ž½À´Ï±î?
Q4. Where do you live?
¾îµð¿¡ »ì°í ÀÖ½À´Ï±î?
How long have you lived there?
°Å±â¿¡¼­ ¾ó¸¶³ª ¿À·§µ¿¾È »ì¾Ò½À´Ï±î?
Q5. Where are you from?
Could you tell me about your hometown?
°íÇâ¿¡ ´ëÇؼ­ À̾߱âÇØÁÖ¼¼¿ä.

3 Family
Q1. Please tell me about your family.
°¡Á· ¼Ò°³¸¦ ÇØÁÖ¼¼¿ä.
How many members are in your family?
How many people do you have in your family?
°¡Á· ±¸¼º¿øÀº ¸î ¸íÀΰ¡¿ä?
Do you have any siblings?
ÇüÁ¦ÀڸŰ¡ ÀÖ³ª¿ä?
Q2. What are the principles in your family?
What are your family values?
°¡Á·ÀÇ »ýÈ° ½ÅÁ¶´Â ¹«¾ùÀԴϱî?


4 University/College Major
Q1. What school did you graduate from?
¾î´À Çб³¸¦ Á¹¾÷Çß½À´Ï±î?
Q2. What is your major?
Àü°øÀº ¹«¾ùÀԴϱî?
What did you learn from this major?
How has your education (college experience) prepared you for this job?
Àü°øÀ» ÅëÇØ ¹«¾ùÀ» ¹è¿ü½À´Ï±î?
Q3. Why did you choose this major?
¿Ö ÀÌ Àü°øÀ» ¼±ÅÃÇß½À´Ï±î?


5 Student Life/School Life
Q1. Can you tell me about your college life?
´ëÇÐ »ýÈ°¿¡ ´ëÇØ À̾߱âÇØÁÖ¼¼¿ä.
Q2. What was the most impressive thing in your college life?
Describe your most rewarding college experience.
´ëÇÐ »ýÈ° Áß °¡Àå Àλó ±í¾ú´ø ÀÏÀº ¹«¾ùÀԴϱî?
Q3. How have you studied English?
What did you do to help improve your English proficiency?
¿µ¾î °øºÎ¸¦ ¾î¶»°Ô ÇÏ°í ÀÖ½À´Ï±î?


6 Friendships and Relationships
Q1. Can you describe one of your best friends?
Tell me something about your best friend.
Ä£ÇÑ Ä£±¸¿¡ ´ëÇØ À̾߱âÇØÁÖ¼¼¿ä.
Q2. When you make friends do you usually choose people
who are different from you or similar to you?
Ä£±¸¸¦ »ç±Ð ¶§ ÀڽŰú ´Ù¸¥ »ç¶÷À» ¼±ÅÃÇϳª¿ä,
¾Æ´Ï¸é ºñ½ÁÇÑ »ç¶÷À» ¼±ÅÃÇϳª¿ä?
Q3. Do you prefer to work alone or as a member of a team?¡¤
È¥ÀÚ ÀÏÇÏ´Â °ÍÀÌ ÁÁ½À´Ï±î,
ÆÀÀÇ ÀÏ¿øÀ¸·Î½á ÀÏÇÏ´Â °ÍÀÌ ÁÁ½À´Ï±î?¡¤


7 Character/Personality
Q1. What kind(type) of personality do you have?
´ç½ÅÀº ¾î¶² ¼º°ÝÀ» °®°í ÀÖ½À´Ï±î?
Q2. How would your friends describe your personality?
Ä£±¸µéÀÌ ´ç½ÅÀÇ ¼º°Ý¿¡ ´ëÇØ ¾î¶»°Ô »ý°¢Çմϱî?
Q3. What are your strong points?
What is your strength?
What is your greatest strength?
º»ÀÎÀÇ °­Á¡(ÀåÁ¡)Àº ¹«¾ùÀԴϱî?
Q4. What are your weak points?
What are your weaknesses?
º»ÀÎÀÇ ´ÜÁ¡Àº ¹«¾ùÀԴϱî?
Q5. If you could change one thing about your personality,
what would it be?
¼º°Ý Áß ¹Ù²Ù°í ½ÍÀº °ÍÀÌ ÇÑ °¡Áö ÀÖ´Ù¸é ¹«¾ùÀΰ¡¿ä?

8 Hobbies/Interests/Spare Time
Q1. What¡¯s your hobby?
What kind of hobbies do you have?
What do you like to do for fun?
Ãë¹Ì´Â ¹«¾ùÀԴϱî?
Q2. What do you usually do on weekends?
ÁÖ¸»¿¡ ÁÖ·Î ¹«¾ùÀ» Çմϱî?
Q3. What do you do in your free time?
¿©°¡ ½Ã°£¿¡ ¹«¾ùÀ» Çմϱî?
Q4. What is your favorite season?
¾î¶² °èÀýÀ» °¡Àå ÁÁ¾ÆÇմϱî?
Q5. What kind of books do you like to read?
¾î¶² Á¾·ùÀÇ Ã¥À» Àд °ÍÀ» ÁÁ¾ÆÇմϱî?
Q6. What kind of movies do you like to watch?
¾î¶² Á¾·ùÀÇ ¿µÈ­¸¦ ÁÁ¾ÆÇմϱî?
Q7. What kind of food do you like?
¾î¶² Á¾·ùÀÇ À½½ÄÀ» ÁÁ¾ÆÇմϱî?
Q8. What kind of Korean food would you recommend for foreigners?
If a foreign passenger asked you about the best Korean food, what would you recommend?
¿Ü±¹Àο¡°Ô ¾î¶² Çѱ¹ À½½ÄÀ» ÃßõÇÏ°Ú½À´Ï±î?
Q9. What kind of music do you like?
¾î¶² Á¾·ùÀÇ À½¾ÇÀ» ÁÁ¾ÆÇմϱî?
Q10. What are your favorite sports?
¾î¶² ¿îµ¿À» ÁÁ¾ÆÇմϱî?¡¤


9 Travel/Vacation
Q1. Have you ever been abroad?
ÇØ¿Ü¿©Çà °æÇèÀÌ ÀÖ½À´Ï±î?
Q2. If you become a flight attendant, where would you like to go?
½Â¹«¿øÀÌ µÈ´Ù¸é ¾îµð¸¦ °¡Àå °¡°í ½Í½À´Ï±î?
Q3. What places would you recommend to foreigners visiting Korea?
¿Ü±¹Àο¡°Ô °¡º¼ ¸¸ÇÑ Àå¼Ò·Î ¾îµð¸¦ ÃßõÇÏ°Ú½À´Ï±î?
Q4. Do you have any plan for this vacation?
À̹ø ÈÞ°¡/¹æÇп¡ ¾î¶² °èȹÀÌ ÀÖ½À´Ï±î?


10 Health/Stress
Q1. How do you keep yourself healthy and fit?
¾î¶»°Ô °Ç°­ °ü¸®¸¦ ÇÏ°í ÀÖ½À´Ï±î?
Q2. How do you relieve your stress?
½ºÆ®·¹½º¸¦ ¾î¶»°Ô ÇؼÒÇմϱî?
How do you manage stress in your daily work?
¾÷¹«¿¡¼­ ¹Þ´Â ½ºÆ®·¹½º °ü¸®¸¦ ¾î¶»°Ô Çմϱî?


11 Work experience/Part-time job experience
Q1. Can you tell me about your working experience (parttime job experience)?
¾÷¹« °æÇè(¾Æ¸£¹ÙÀÌÆ® °æÇè)¿¡ ´ëÇØ À̾߱âÇØÁÖ¼¼¿ä.
Q2. What did you learn through your part-time job (working experience)?
¾Æ¸£¹ÙÀÌÆ®(Á÷¹« °æÇè)¸¦ ÅëÇØ ¹«¾ùÀ» ¹è¿ü½À´Ï±î?
Q3. Tell me about a time when you had to deal with a difficult customer?
±î´Ù·Î¿î °í°´À» ÀÀ´ëÇß´ø °æÇè¿¡ ´ëÇØ À̾߱âÇØÁÖ¼¼¿ä.


12 Qualification/Views on work
Q1. Why do you want to be a flight attendant?
¿Ö ½Â¹«¿øÀÌ µÇ°í ½Í½À´Ï±î?
Q2. What are the roles of the flight attendant?
What is the job description of flight attendant?
½Â¹«¿øÀÇ Ã¥¹«(Á÷¹«¿¡ µû¸¥ Ã¥ÀÓ°ú ÀÓ¹«)´Â ¹«¾ùÀ̶ó°í »ý°¢Çմϱî?
Q3. How did you prepare for this interview?
What did you do to prepare for this interview?
ÀÌ ÀÎÅͺ並 À§ÇØ ¾î¶² Áغñ¸¦ Çß½À´Ï±î?
Q4. Why should I hire you of all people?
Why should we offer you the position?
´ç½ÅÀ» ¿Ö »Ì¾Æ¾ß Çմϱî?
Q5. Do you believe that you are qualified to become a flight attendant?
´ç½ÅÀº ½Â¹«¿øÀÌ µÉ ¼ö ÀÖ´Â ÀÚÁúÀÌ ÀÖ´Ù°í »ý°¢Çմϱî?
Q6. What are some characteristics needed to become a flight attendant?
½Â¹«¿ø¿¡°Ô ÇÊ¿äÇÑ ÀÚÁúÀº ¹«¾ùÀ̶ó°í »ý°¢Çմϱî?
Q7. Can you define good customer service?
ÁÁÀº ¼­ºñ½º¶õ ¹«¾ùÀ̶ó°í »ý°¢Çմϱî?
Q8. Why did you apply to our company?
¿ì¸® ȸ»ç¿¡ Áö¿øÇÑ ÀÌÀ¯°¡ ¹«¾ùÀԴϱî?


13 View of life
Q1. What basic principle do you apply to your life?
What is your life motto?
´ç½ÅÀÇ »îÀÇ ½ÅÁ¶(Á¿ì¸í)´Â ¹«¾ùÀԴϱî?
Q2. What is your short-term goal?
´ç½ÅÀÇ ´Ü±âÀûÀÎ ¸ñÇ¥´Â ¹«¾ùÀԴϱî?
Q3. What is your long-term goal?
´ç½ÅÀÇ Àå±âÀûÀÎ ¸ñÇ¥´Â ¹«¾ùÀԴϱî?
Q4. Where do you want to be in your life in 5 years?
´ç½ÅÀº 5³â ÈÄ Àλý¿¡¼­ ¾î¶² ¸ð½ÀÀ¸·Î ÀÖ¾úÀ¸¸é ÁÁ°Ú½À´Ï±î?
Where do you see yourself in 5 years?
5³â ÈÄ ´ç½ÅÀÇ ¸ð½ÀÀº?
Q5. Where will you be in 10 years?
10³â ÈÄ ´ç½ÅÀº ¾îµð¿¡ ÀÖ°Ô µÉ±î¿ä?
Where do you see yourself in 10 years?
10³â ÈÄ ´ç½ÅÀÇ ¸ð½ÀÀº?
Q6. Who do you respect the most?
Can you name one person you respect very much?
Who is your role model?
°¡Àå Á¸°æÇÏ´Â Àι°Àº ´©±¸ÀԴϱî?


Chapter 05 Scenario Questions
Q1. If a passenger wants to change his or her seat to the first class, what would you do?
½Â°´ÀÌ ÀÚ½ÅÀÇ Á¼®À» ÀϵÀ¸·Î ¹Ù²Ù±æ ¿øÇÑ´Ù¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q2. What would you say to a passenger who has a separate seat from his/her companion? (There are no empty seats available.)
ÀÏÇà°ú ¶³¾îÁ® ¾É°Ô µÈ ½Â°´¿¡°Ô ¹¹¶ó°í ÇÏ°Ú½À´Ï±î? (ºó Á¼®ÀÌ ¾ø½À´Ï´Ù)
Q3. What would you say to a passenger who asks to use the lavatory before take-off?
ÀÌ·úÇϱâ Àü¿¡ È­Àå½ÇÀ» »ç¿ëÇϱ⠿øÇÏ´Â ½Â°´¿¡°Ô ¾î¶»°Ô ¸»ÇÏ°Ú½À´Ï±î?
Q4. A passenger is trying to put a very heavy bag in the overhead bin. What would you do?
ÇÑ ½Â°´ÀÌ ¼±¹Ý À§¿¡ ¹«°Å¿î °¡¹æÀ» ³ÖÀ¸·Á°í ÇÕ´Ï´Ù. ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q5. If a passenger tries to smoke on the airplane, how would you handle the situation?
½Â°´ÀÌ ºñÇà±â¿¡¼­ ´ã¹è¸¦ ÇÇ¿ì·Á ÇÑ´Ù¸é ¾î¶»°Ô »óȲÀ» ÇØ°áÇÏ°Ú½À´Ï±î?
Q6. A passenger looks very worried due to severe turbulence. What would you say?
½ÉÇÑ ³­±â·ù¿¡ ½Â°´ÀÌ µÎ·Á¿öÇÏ°í ÀÖ½À´Ï´Ù. ¾î¶»°Ô ¸»ÇÏ°Ú½À´Ï±î?
Q7. If a passenger complains that it¡¯s really hot in the aircraft, what would you do?
½Â°´ÀÌ ºñÇà±â°¡ ¸Å¿ì ´þ´Ù°í ºÒÆòÇÑ´Ù¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q8. If a drunk passenger keeps requesting more alcohol, what would you do?
ÃëÇÑ ½Â°´ÀÌ ¼úÀ» ´õ ¸¶½Ã±â¸¦ ¿äûÇÑ´Ù¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q9. The passenger wants to have the specific entree but you¡¯ve run out. What would you say?
½Â°´ÀÌ Æ¯Á¤ ¸ÞÀÎ ¿ä¸®¸¦ ¿øÇϴµ¥ ´Ù ¼­ºñ½ºµÇ°í ¾ø½À´Ï´Ù. ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q10. What would you do or say to a passenger who complains that there is foreign matter in his meal?
½Â°´ÀÇ ½Ä»ç¿¡ À̹°ÁúÀÌ ÀÖ¾î ºÒÆòÇÏ´Â ½Â°´ÀÌ ÀÖ´Ù¸é ¾î¶»°Ô ÇൿÇÏ°í ¸»ÇÏ°Ú½À´Ï±î?
Q11. How would you handle a dissatisfied or angry passenger?
ºÒ¸¸Á·ÇÑ ¶Ç´Â È­°¡ ³­ ½Â°´À» ¾î¶»°Ô ´Ù·ç°Ú½À´Ï±î?
Q12. If a baby keeps crying, what would you do?
¾Æ±â°¡ °è¼ÓÇؼ­ ¿î´Ù¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q13. What would you do if you spilled beverage on a passenger due to a sudden turbulence?
°©ÀÛ½º·¯¿î ³­±â·ù·Î ÀÎÇØ ½Â°´¿¡°Ô À½·á¸¦ ½ñ¾Ò´Ù¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?
Q14. If you have some tension with your senior, how can you handle it?
´ç½ÅÀÇ ¼±¹è¿Í ¾à°£ÀÇ ±äÀåÀÌ ÀÖ´Ù¸é ¾î¶»°Ô ´ëóÇÏ°Ú½À´Ï±î?
Q15. What would you do if a passenger asked you on a date?
½Â°´ÀÌ µ¥ÀÌÆ®¸¦ ½ÅûÇÏ¸é ¾î¶»°Ô ÇÏ°Ú½À´Ï±î?

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