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Operations Management

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About the AuthorsPreface1
Introduction to Operations Management
2 Introduction to Processes
3 Process Analysis
4 Process Improvement
5 Process Analysis with Multiple Flow Units
6 Learning Curves
7 Process Interruptions
8 Lean Operations and the Toyota Production System
9 Quality and Statistical Process Control
10 Introduction to Inventory Management
11 Supply Chain Management
12 Inventory Management with Steady Demand
13 Inventory Management with Perishable Demand
14 Inventory Management with Frequent Orders
15 Forecasting
16 Service Systems with Patient Customers
17 Service Systems with Impatient Customers
18 Scheduling to Prioritize Demand
19 Project Management
20 New Product Development
Glossary
Index

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This program is accessible to the typical undergraduate student (one with limited real world business experience).Cachon incorporates the latest research throughout the text and provides innovative learning support for students. Connect: A highly reliable, easy-to-use homework and learning management solution that embeds learning science and award-winning adaptive tools to improve student results.

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Christian Terwiesch [Àú] ½ÅÀ۾˸² SMS½Åû
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Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Wharton¡¯s Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received

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Gerard Cachon [Àú] ½ÅÀ۾˸² SMS½Åû
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Professor Cachon is the Fred R. Sullivan Professor of Operations, Information, and Decisons at The Wharton School of the University of Pennsylvania, where he teaches a variety of undergraduate, MBA, executive, and Ph.D. courses in operations management. His research focuses on operations strategy, and in particular, on how operations are used to gain competitive advantage.

His administrative responsibilities have included Chair of the Operations, Information and Decisions Department, Vice Dean of Strategic Initiatives fo

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