Book 1 Unit 1 Greetings and goodbyes Unit 2 Introductions Unit 3 Small talk Unit 4 Ending conversations Unit 5 Ordering numbers Unit 6 Figures Unit 7 Dates Unit 8 Time and expressions Unit 9 Vacation time Unit 10 Prices Unit 11 Pay and benefits Unit 12 Your job Unit 13 Types of work Unit 14 Getting to work Unit 15 Skills and qualifications Glossary Glossary Book 2 Unit 1 Product details Unit 2 Selling products Unit 3 Product problems Unit 4 Telephoning Unit 5 Emails Unit 6 Letters Unit 7 Faxes Unit 8 Types of meetings Unit 9 Meeting etiquette Unit 10 Making a presentation at a meeting Unit 11 Time management Unit 12 Negotiations Unit 13 Customer service Unit 14 Making travel arrangements Unit 15 Travel necessities Glossary Glossary Book 3 Unit 1 Company culture Unit 2 Business in different cultures Unit 3 Management styles Unit 4 Team building Unit 5 Production Unit 6 Marketing Unit 7 Finance Unit 8 Sales Unit 9 Quality standards Unit 10 Achieving perfection Unit 11 Business strategy Unit 12 Competition Unit 13 Innovation Unit 14 Global economy Unit 15 Global trade Glossary Glossary