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Table of Model Letters vii
PART ONE: COMMUNICATIONS 3 (150)
1. AMERICAN BUSINESS STYLE 3 (10)
Tone 3 (1)
Outlook 4 (2)
The "You Approach" 6 (1)
Organization 7 (2)
Electronic Mail 9 (1)
Gender Neutral Language 9 (1)
Summary 10 (1)
Practice Correspondence 10 (3)
2. LETTER FORMAT 13 (12)
Parts of a Business Letter 13 (1)
Arrangement Styles 14 (2)
Punctuation Styles 16 (7)
Postscripts 23 (1)
Special Paragraphing 23 (1)
The Envelope 23 (1)
Summary 24 (1)
Practice Correspondence 24 (1)
3. REQUEST LETTERS 25 (8)
Inquiries 25 (3)
Orders 28 (1)
Summary 29 (1)
Practice Correspondence 30 (3)
4. REPLIES 33 (18)
Acknowledgments 34 (1)
Follow-Ups 35 (1)
Confirmations 36 (1)
Remittances 37 (1)
Order Acknowledgments 37 (6)
Stopgap Letters 43 (1)
Inquiry Replies 43 (3)
Referrals 46 (1)
Refusals 46 (2)
Summary 48 (1)
Practice Correspondence 48 (3)
5. SOCIAL BUSINESS LETTERS 51 (10)
Letters of Congratulations 51 (2)
Letters of Condolence 53 (1)
Letters of Appreciation 54 (2)
Invitations 56 (2)
Announcements 58 (1)
Summary 59 (1)
Practice Correspondence 59 (2)
6. SALES AND PUBLIC RELATIONS LETTERS 61 (10)
Sales Letters 61 (6)
Public Relations Letters 67 (3)
Summary 70 (1)
Practice Correspondence 70 (1)
7. NEWS RELEASES 71 (6)
Summary 75 (1)
Practice Correspondence 75 (2)
8. COMPLAINTS, CLAIMS, AND ADJUSTMENTS 77 (12)
Complaints 77 (1)
Claims 77 (5)
Adjustments 82 (4)
Summary 86 (1)
Practice Correspondence 86 (3)
9. CREDIT AND COLLECTION LETTERS 89 (12)
Credit Letters 89 (7)
Collection Letters 96 (3)
Summary 99 (1)
Practice Correspondence 100(1)
10. IN-HOUSE CORRESPONDENCE 101(8)
The Interoffice Memorandum 101(3)
Minutes 104(3)
Summary 107(1)
Practice Correspondence 107(2)
11. BUSINESS REPORTS AND PROPOSALS 109(20)
Reports 109(13)
Proposals 122(4)
Summary 126(1)
Practice Correspondence 126(3)
12. EMPLOYMENT CORRESPONDENCE 129(24)
The Resume 130(6)
Letters of Application 136(5)
Follow-Up Letters 141(1)
Letters of Reference and Recommendation 142(2)
Declining a Job Offer 144(1)
Rejecting a Job Applicant 145(1)
Letters of Resignation 146(1)
Letters of Introduction 147(1)
Summary 148(1)
Practice Correspondence 149(4)
PART TWO: USAGE 153(126)
13. THE BASIC SENTENCE 153(16)
Recognizing Verbs 153(1)
Recognizing Subjects 154(2)
Principal Parts of the Verb 156(3)
Adjectives 159(3)
Adverbs 162(3)
Direct Objects 165(1)
Predicate Nominatives and Adjectives 166(1)
Review Exercises 167(2)
14. BUILDING SENTENCES 169(8)
Basics Sentence Patterns 169(1)
More Complicated Sentences 170(1)
Still More Complicated Sentences 171(3)
Words of Transition 174(1)
Review Exercises 175(2)
15. ADVANCED SENTENCE STRUCTURE 177(20)
Parallelism 177(6)
Misplaced Modifiers 183(3)
Dangling Modifiers 186(3)
Indirect Discourse 189(4)
Review Exercises 193(4)
16. SUBJECT-VERB AGREEMENT 197(22)
The Noun S 197(1)
The Possessive S 198(2)
The Verb S 200(15)
Review Exercises 215(4)
17. VERB FORMS 219(28)
Tense Formation 219(3)
Irregular Verbs 222(8)
The Future Tense 230(3)
Tense Use 233(5)
Passive Voice 238(4)
Review Exercises 242(5)
18. MECHANICS 247(32)
Punctuation 247(17)
Capitalization 264(4)
Abbreviations 268(4)
Numbers 272(2)
Review Exercises 274(5)
PART THREE: IMPORTANT DETAILS 279(20)
19. CULTURE AND CUSTOMS 279(10)
General Values 279(2)
Customs 281(5)
Taboos 286(3)
20. ADDRESSING DIGNITARIES 289(10)
Clergy 289(3)
Military 292(1)
Government/Politics 293(3)
Nobility 296(3)
APPENDICES 299(34)
I STATE ABBREVIATIONS 299(2)
II A GLOSSARY OF BUSINESS TERMS 301(4)
III ANSWERS TO EXERCISES IN PART TWO: USAGE 305(28)
INDEX 333

Focused especially to fit the needs of ESL students, this handbook for communicating in business situations describes a wide variety of business writings, and recommends appropriate styles and formats for each. Samples and instruction cover sales and public relations letters, reports and proposals, resumes, job applications, and much more. A section on usage reviews basics of English grammar, emphasizing sentence construction and verb forms. Students of English as a second language who plan to do business in North America can become confused by jargon and formalisms that sometimes invade business correspondence. Author Andrea Geffner's advice to them is to relax and stop worrying about sounding "business-like" or "official." Correct but relaxed English is always preferable. This book will meet the needs of all ESL students--especially those in business schools--but can also serve as a general quick reference guide in any business office.