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¡°Books That Shaped America.¡±
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¡°The most important Americans of the twentieth century.¡±
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¡°I've read this book 50 times so far. And I'll read it 50 more times.¡±
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¡°This $100 college course gave me the most important degree I have-and it¡¯s why I¡¯m successful today¡±
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ã¾Æº¸±â

INTRODUCTION: A Short-Cut to Distinction
Nine Suggestions On How To Get The Most Out of This Book
PREFACE: How This Book Was Written-and Why

Part One. FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1. ¡°If You Want to Gather Honey, Don¡¯t Kick Over the Beehive¡±
2. The Big Secret of Dealing with People
3. ¡°He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way¡±

Part Two. SIX WAYS TO MAKE PEOPLE LIKE YOU
1. Do This and You¡¯ll Be Welcome Anywhere
2. A Simple Way to Make a Good First Impression
3. If You Don¡¯t Do This, You Are Headed for Trouble
4. An Easy Way to Become a Good Conversationalist
5. How to Interest People
6. How to Make People Like You Instantly
IN A NUTSHELL

Part Three. TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
1. You Can¡¯t Win an Argument
2. A Sure Way of Making Enemies-and How to Avoid It
3. If You¡¯re Wrong, Admit It
4. The High Road to a Man¡¯s Reason
5. The Secret of Socrates
6. The Safety Valve in Handling Complaints
7. How to Get Co-operation
8. A Formula That Will Work Wonders for You
9. What Everybody Wants
10. An Appeal That Everybody Likes
11. The Movies Do It. Radio Does It. Why Don¡¯t You Do It?
12. When Nothing Else Works, Try This
IN A NUTSHELL

Part Four. NINE WAYS TO CHANGE PEOPLE WITHOUT GIVING OFFENSE OR AROUSING RESENTMENT
1. If You Must Find Fault, This Is the Way to Begin
2. How to Criticize-and Not Be Hated for It
3. Talk About Your Own Mistakes First
4. No One Likes to Take Orders
5. Let the Other Man Save His Face
6. How to Spur Men on to Success
7. Give the Dog a Good Name
8. Make the Fault Seem Easy to Correct
9. Making People Glad to Do What You Want
IN A NUTSHELL

Part Five. LETTERS THAT PRODUCED MIRACULOUS RESULTS

Part Six. SEVEN RULES FOR MAKING YOUR HOME LIFE HAPPIER
1. How to Dig Your Marital Grave in the Quickest Possible Way
2. Love and Let Live
3. Do This and You¡¯ll Be Looking Up the Time-Tables to Reno
4. A Quick Way to Make Everybody Happy
5. They Mean So Much to a Woman
6. If You Want to Be Happy, Don¡¯t Neglect This One
7. Don¡¯t Be a ¡°Marriage Illiterate¡±
IN A NUTSHELL
Questionnaire

Index

º»¹®Áß¿¡¼­

µû¶ó¼­ Ä«³×±â´Â ºü¸£°í ½Ç¿ëÀûÀÎ ¹æ½ÄÀ» °³¹ßÇØ¾ß Çß´Ù. ±× °á°ú °ø°³ ¿¬¼³, ÆǸŠÀü·«, Àΰ£°ü°è ±×¸®°í ÀÀ¿ë ½É¸®ÇÐÀ» °áÇÕÇÑ µ¶Æ¯ÇÑ ÈÆ·Ã ½Ã½ºÅÛÀ» °³¹ßÇÒ ¼ö ÀÖ¾ú´Ù.
_¼­¹® ¡®¼º°øÀÇ Áö¸§±æ¡¯ Áß¿¡¼­ p.24

So he was forced to be swift and practical. Consequently, he has developed a system of training that is unique-a striking combination of public speaking, salesmanship, human relations, and applied psychology.
_INTRODUCTION: A Short-Cut to Distinction, p.23

µû¶ó¼­ ÀÌ Ã¥¿¡¼­ ½ÇÁúÀûÀÌ°í Áö¼ÓÀûÀÎ ÇýÅÃÀ» ¾ò°í ½Í´Ù¸é, Çѹø ÈȾ´Â °ÍÀ¸·Î ÃæºÐÇÏ´Ù°í »ý°¢ÇÏÁö ¸¶¶ó. Ã¥À» Á¤µ¶ÇÑ ÈÄ¿¡ ¸Å´Þ ¸î ½Ã°£¾¿ º¹½ÀÇÏ´Â ½Ã°£À» °¡Á®¾ß ÇÑ´Ù. ´Ã Ã¥À» °¡±îÀÌ µÎ°í ÀÚÁÖ »ìÆ캸¾Æ¶ó. ¿ì¸® ¾Õ¿¡ ³õÀÎ ¹«ÇÑÇÑ ¹ßÀü °¡´É¼ºÀ» ²÷ÀÓ¾øÀÌ ¸Ó¸®¿¡ »õ°Ü¶ó. ÀÌ Ã¥ÀÇ ¿øÄ¢µéÀÌ ½À°üÀûÀÌ°í ¹«ÀǽÄÀûÀ¸·Î ÀÌ·ç¾î Áö·Á¸é, Áö¼ÓÀûÀÌ°í Àû±ØÀûÀ¸·Î º¹½ÀÇÏ°í Àû¿ëÇØ¾ß ÇÑ´Ù´Â »ç½ÇÀ» ±â¾ïÇ϶ó. ´Ù¸¥ ¹æ¹ýÀº ¾ø´Ù.
_¡®ÀÌ Ã¥À» ÃÖ´ëÇÑ È°¿ëÇϱâ À§ÇÑ 9°¡Áö Á¦¾È¡¯ Áß¿¡¼­ p.28

So, if you want to get a real, lasting benefit out of this book, don¡¯t imagine that skimming through it once will suffice. After reading it thoroughly, you ought to spend a few hours reviewing it every month. Keep it on your desk in front of you every day. Glance through it often. Keep constantly impressing yourself with the rich possibilities for improvement that still lie in the offing. Remember that the use of these principles can be made habitual and unconscious only by a constant and vigorous campaign of review and application. There is no other way.
_Nine Suggestions On How To Get The Most Out of This Book, p.26

¡°±³À°ÀÇ °¡Àå Å« ¸ñÇ¥´Â ¾Æ´Â °ÍÀÌ ¾Æ´Ï¶ó ÇൿÇÏ´Â °Í¡±À̱⠶§¹®ÀÌ´Ù. ±×¸®°í ÀÌ Ã¥Àº ÇൿÇϱâ À§ÇÑ Ã¥ÀÌ´Ù.
_¼­¹® ¡®ÀÌ Ã¥À» ¾î¶»°Ô ±×¸®°í ¿Ö ½è´Â°¡?¡¯ Áß¿¡¼­ p.53

For ¡°the great aim of education¡± said Herbert Spencer, ¡°is not knowledge but action.¡± And this is an action book.
_PREFACE: How This Book Was Written-and Why, p.44

»ç¶÷µéÀ» ºñ³­ÇÏ´Â ´ë½Å ±×µéÀ» ÀÌÇØÇÏ·Á°í ³ë·ÂÇØ º¸ÀÚ. ±×µéÀÌ ¿Ö ±×·± ÇൿÀ» ÇÏ´ÂÁö °õ°õÀÌ »ý°¢ÇØ º¸ÀÚ. ±×ÆíÀÌ ºñ³­ÇÏ´Â °Íº¸´Ù ÈξÀ ÀÌ·Ó°í Èï¹Ì·Ó´Ù. ±× °úÁ¤¿¡¼­ µ¿Á¤½É, °ü¿ë, Ä£ÀýÇÑ ¸¶À½µµ ½ÏƲ °ÍÀÌ´Ù. ¡°¸ðµç °ÍÀ» ¾Ë¸é ¸ðµç °ÍÀ» ¿ë¼­ÇÏ°Ô µÈ´Ù.¡±
_1ºÎ 1Àå ¡®²ÜÀ» ¾òÀ¸·Á¸é ¹úÁýÀ» °È¾îÂ÷Áö ¸¶¶ó¡¯ Áß¿¡¼­ p.73

nstead of condemning people, let¡¯s try to understand them. Let¡¯s try to figure out why they do what they do. That¡¯s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance, and kindness. ¡°To know all is to forgive all.¡±
_Part 1 Chapter 1: ¡°If You Want to Gather Honey, Don¡¯t Kick Over the Beehive¡±, p.60-61

¹Ì±¹ÀÇ À§´ëÇÑ Ã¶ÇÐÀÚÀÎ Á¸ µàÀÌ´Â ÀÌ ¸»À» Á¶±Ý ´Ù¸£°Ô Ç¥ÇöÇß´Ù. ±×´Â Àΰ£ÀÇ º»¼ºÀÌ Áö´Ñ °¡Àå ±íÀº Ã浿ÀÌ ¹Ù·Î ¡°Áß¿äÇÑ »ç¶÷ÀÌ µÇ°íÀÚ ÇÏ´Â ¿å¸Á¡±À̶ó°í ¸»ÇÑ´Ù. ¡°Áß¿äÇÑ »ç¶÷ÀÌ µÇ°íÀÚ ÇÏ´Â ¿å¸Á¡± ÀÌ ¸»À» Àß ±â¾ïÇ϶ó. ÀÌ ¸»Àº ¸Å¿ì Áß¿äÇÑ Àǹ̰¡ ÀÖ´Ù. ´ç½ÅÀº ¾ÕÀ¸·Î ÀÌ Ã¥¿¡¼­ ÀÌ ¸»À» ÀÚÁÖ µè°Ô µÉ °ÍÀÌ´Ù.
_1ºÎ 2Àå ¡®»ç¶÷À» ´ëÇÏ´Â ÇÙ½É ºñ°á¡¯ Áß¿¡¼­ p.75

Professor John Dewey, America¡¯s most profound philosopher, phrases it a bit differently. Dr. Dewey says the deepest urge in human nature is ¡°the desire to be important.¡± Remember that phrase: ¡°the desire to be important.¡± It is significant. You are going to hear a lot about it in this book.
_Part 1 Chapter 2: The Big Secret of Dealing with People, p.63

³ª´Â »õ·Î¿î »îÀÇ ¹æ½Ä¿¡ °üÇØ À̾߱âÇÏ°í ÀÖ´Ù. ¹Ýº¹ÇÑ´Ù. ³ª´Â »õ·Î¿î »îÀÇ ¹æ½Ä¿¡ °üÇØ À̾߱âÇÏ°í ÀÖ´Ù.
_1ºÎ 2Àå ¡®»ç¶÷À» ´ëÇÏ´Â ÇÙ½É ºñ°á¡¯ Áß¿¡¼­ p.90

I¡¯m talking about a new way of life. Let me repeat. I am talking about a new way of life.
_Part 1 Chapter 2: The Big Secret of Dealing with People, p.75

¸¸¾à ´ç½ÅÀÌ ÀÌ Ã¥À» ÀÐ°í µü ÇÑ °¡Áö ´É·Â, ¹Ù·Î ´Ù¸¥ »ç¶÷ÀÇ °üÁ¡¿¡¼­ »ý°¢ÇÏ°í, ´Ù¸¥ »ç¶÷ÀÇ °üÁ¡À¸·Î ¹Ù¶óº¸´Â ´É·Â¸¸ Å°¿ï ¼ö ÀÖ´Ù¸é, ±×°ÍÀº ´ç½ÅÀÇ Àλý¿¡¼­ Å« ÀÌÁ¤Ç¥°¡ µÉ ¼ö ÀÖÀ» °ÍÀÌ´Ù.
_1ºÎ 3Àå ¡®ÀÌ ÀÏÀ» Çس»´Â »ç¶÷Àº ¼¼»óÀ» ¾òÀ» °ÍÀÌ°í¡¦¡¯ Áß¿¡¼­ p.109

If out of reading this book you get just one thing: an increased tendency to think always in terms of the other person¡¯s point of view, and see things from his angle-if you get that one thing out of this book, it may easily prove to be one of the milestones of your career.
_Part 1 Chapter 3: ¡°He Who Can Do This Has the Whole World with Him¡¦¡±, p.92

»ç¶÷µé¿¡°Ô °ü½ÉÀ» ¹Þ°íÀÚ ³ë·ÂÇؼ­ 2³â°£ »ç±Ð ¼ö Àִ ģ±¸º¸´Ù, »ç¶÷µé¿¡°Ô Áø½ÉÀ¸·Î °ü½ÉÀ» ±â¿ï¿©¼­ 2´Þ ¸¸¿¡ »ç±Ð ¼ö Àִ ģ±¸°¡ ´õ ¸¹´Ù.
_2ºÎ 1Àå ¡®ÀÌ·¸°Ô ÇÏ¸é ¾îµð¼­µç ȯ¿µ¹ÞÀ» °ÍÀÌ´Ù¡¯ Áß¿¡¼­ p.120

You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
_Part 2 Chapter 1: Do This and You¡¯ll Be Welcome Anywhere, p.100

»ç¶÷ÀÇ À̸§Àº ¼¼»ó¿¡¼­ °¡Àå ´ÞÄÞÇÏ°í Áß¿äÇÑ ¼Ò¸®¶ó´Â °ÍÀ» ±â¾ïÇ϶ó.
_2ºÎ 3Àå ¡®ÀÌ·¸°Ô ÇÏÁö ¾ÊÀ¸¸é ¹®Á¦°¡ »ý±æ °ÍÀÌ´Ù¡¯ Áß¿¡¼­ p.159

Remember that a man¡¯s name is to him the sweetest and most important sound in the English language.
_Part 2 Chapter 3: If You Don¡¯t Do This, You Are Headed for Trouble, p.132

´ç½ÅÀº ÁÖº¯ »ç¶÷µé¿¡°Ô ÀÎÁ¤¹Þ±â¸¦ ¿øÇÑ´Ù. ´ç½ÅÀÇ Áø°¡¸¦ ¾Ë¾ÆÁֱ⸦ ¿øÇÑ´Ù. ´ç½ÅÀÇ ÀÛÀº ¼¼»ó¿¡¼­ ´ç½ÅÀÌ Áß¿äÇÏ´Ù´Â ´À³¦À» ¾ò°íÀÚ ÇÑ´Ù. ÀÔ¿¡ ¹ß¸° Àú±ÞÇÑ ¾Æ÷ÀÌ ¾Æ´Ï¶ó Áø½É ¾î¸° ĪÂùÀ» °¥¸ÁÇÑ´Ù. Âû½º ½´¿ÒÀÇ ¸»Ã³·³ µ¿·á³ª Ä£±¸µéÀÌ ¡°Áø½ÉÀ¸·Î ÀÎÁ¤ÇÏ°í ¾Æ³¦¾øÀÌ ÄªÂùÇØ Áֱ⡱¸¦ ¿øÇÑ´Ù. ¿ì¸® ¸ðµÎ ÀÌ°ÍÀ» ¿øÇÑ´Ù. ±×·¯´Ï ÀÌ È²±Ý·ü¿¡ µû¶ó ³²¿¡°Ô ´ëÁ¢¹Þ°íÀÚ ÇÏ´Â ´ë·Î ³²À» ´ëÁ¢ÇÏÀÚ. ¾ðÁ¦? ¾îµð¼­? ¾î¶»°Ô? ±× ´äÀº ¾ðÁ¦³ª, ¾îµð¼­µç, Ç×»ó ±×·¡¾ß ÇÑ´Ù´Â °ÍÀÌ´Ù.
_2ºÎ 6Àå ¡®»ç¶÷µé¿¡°Ô Áï½Ã È£°¨À» ¾ò´Â ¹æ¹ý¡¯ Áß¿¡¼­ p.185

You want the approval of those with whom you come in contact. You want recognition of your true worth. You want a feeling that you are important in your little world. You don¡¯t want to listen to cheap, insincere flattery but you do crave sincere appreciation. You want your friends and associates to be, as Charles Schwab puts it, ¡°hearty in their approbation and lavish in their praise.¡± All of us want that. So let¡¯s obey the Golden Rule, and give unto others what we would have others give unto us. How? When? Where? The answer is: all the time, everywhere.
_Part 2 Chapter 6: How to Make People Like You Instantly, p.154

³íÀïÀ¸·Î´Â ÀÌ±æ ¼ö ¾ø´Ù. Á®µµ Áø °ÍÀÌ°í, À̰ܵµ Áø °ÍÀ̱⠶§¹®ÀÌ´Ù. ¿Ö³Ä°í? »ó´ëÀÇ ÇãÁ¡À» ÆÄÇìÃÄ ±× »ç¶÷ÀÇ ÄÚ¸¦ ³³ÀÛÇÏ°Ô ¸¸µé°í ½Â¸®ÀÇ ±â»ÝÀ» ¸¸³£ÇÑ´Ù°í Ä¡ÀÚ. ±×·¯¸é ¾î¶»°Ô µÉ±î? ¹°·Ð ´ç½ÅÀº ±âºÐÀÌ ÁÁ¾ÆÁú °ÍÀÌ´Ù. ÇÏÁö¸¸ »ó´ë¹æÀº ¾î¶»°Ú´Â°¡? ´ç½ÅÀº ±×°¡ ¿­µî°¨À» ´À³¢°Ô Çß°í, ±×ÀÇ ÀÚÁ¸½ÉÀ» »óÇÏ°Ô Çß´Ù. ±×´Â ´ç½ÅÀÇ ½Â¸®¿¡ ºÐ°³ÇÒ °ÍÀÌ´Ù. ¶ÇÇÑ ¡°ÀÚ±â Àǻ翡 ¹ÝÇÏ¿© ¼³µæ´çÇÑ »ç¶÷Àº ¿©ÀüÈ÷ Àڱ⠻ý°¢À» ¹Ù²ÙÁö ¾Ê´Â ¹ýÀÌ´Ù.¡±
_3ºÎ 1Àå ¡®³íÀïÀ¸·Î´Â ÀÌ±æ ¼ö ¾ø´Ù¡¯ Áß¿¡¼­ p.208

You can¡¯t win an argument. You can¡¯t because if you lose it, you lose it; and if you win it, you lose it. Why? Well, suppose you triumph over the other man and shoot his argument full of holes and prove that he is non compos mentis. Then what? You will feel fine. But what about him? You have made him feel inferior. You have hurt his pride. He will resent your triumph. And- ¡°A man convinced against his will Is of the same opinion still.¡±
_Part 3 Chapter 1: You Can¡¯t Win an Argument, p.173

¿ì¸®°¡ Ʋ·ÈÀ» ¶§, ½º½º·Î À߸øÀ» ÀÎÁ¤Çϱâ´Â ¾î·ÆÁö ¾Ê´Ù. ´©±º°¡°¡ ¾ÆÁÖ Á¶½É½º·´°í ¿ä·É ÀÖ°Ô ÁöÀûÇØ ÁØ´Ù¸é ´Ù¸¥ »ç¶÷¿¡°Ôµµ À߸øÀ» ÀÎÁ¤ÇÒ ¼ö ÀÖ°í, ¼ÖÁ÷ÇÏ°í ³ÐÀº ¸¶À½À» °¡Áø °Í¿¡ ÀںνÉÀ» °¡Áú ¼öµµ ÀÖ´Ù. ÇÏÁö¸¸ µµÀúÈ÷ »ïų ¼ö ¾ø´Â Áø½ÇÀ» °­Á¦·Î ¸ñ±¸¸Û¿¡ ¹Ð¾î ³Ö´Â´Ù°í ÇѴٸ顦 ±×¶§´Â À̾߱Ⱑ ´Þ¶óÁø´Ù.
_3ºÎ 2Àå ¡®ÀûÀ» ¸¸µå´Â È®½ÇÇÑ ¹æ¹ý°ú À̸¦ ÇÇÇÏ´Â ¹æ¹ý¡¯ Áß¿¡¼­ p.222

When we are wrong, we may admit it to ourselves. And if we are handled gently and tactfully, we may admit it to others and even take pride in our frankness and broadmindedness. But not if someone else is trying to ram the unpalatable fact down our esophagus¡¦.
_Part 3 Chapter 2: A Sure Way of Making Enemies-and How to Avoid It, p.184

¸¸¾à ¾î¶² »ç¶÷ÀÌ ´ç½Å¿¡ ´ëÇÑ ºÒ¸¸°ú ¾Ç°¨Á¤À¸·Î °¡µæ Â÷ ÀÖ´Ù¸é, ¼¼»óÀÇ ±× ¾î¶² ³í¸®·Îµµ ±×¸¦ ¼³µæÇÒ ¼ö ¾ø´Ù. ¾ß´ÜÄ¡´Â ºÎ¸ð, °í¾ÐÀûÀÎ »ó»ç, ±ÇÀ§ÀûÀÎ ³²Æí, ÀܼҸ®ÇÏ´Â ¾Æ³»µéÀº ±ú´Þ¾Æ¾ß ÇÑ´Ù. ¿ø·¡ »ç¶÷À̶õ Àڱ⠻ý°¢À» ¹Ù²Ù°í ½Í¾î ÇÏÁö ¾Ê´Â ¹ýÀÌ´Ù. °­¿ä³ª ¾Ð¹ÚÀ¸·Î´Â ¿ì¸® ÀÇ°ß¿¡ µ¿ÀÇÇÏ°Ô ÇÒ ¼ö ¾ø´Ù. ÇÏÁö¸¸ »ó³ÉÇÏ°í ´ÙÁ¤ÇÏ°Ô ´Ù°¡°£´Ù¸é, »ç¶÷µéÀÇ »ý°¢À» ¹Ù²Ü ¼öµµ ÀÖ´Ù.
_3ºÎ 4Àå ¡®À̼º¿¡ È£¼ÒÇÏ´Â È®½ÇÇÑ ¹æ¹ý¡¯ Áß¿¡¼­ p.245

If a man¡¯s heart is rankling with discord and ill feeling toward you, you can¡¯t win him to your way of thinking with all the logic in Christendom. Scolding parents and domineering bosses and husbands and nagging wives ought to realize that people don¡¯t want to change their minds. They can¡¯t be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.
_Part 3 Chapter 4: The High Road to a Man¡¯s Reason, p.205

´ç½ÅÀÌ Áö±ÝÀÇ ´ç½ÅÀÌ µÈ °ÍÀº Å©°Ô ÀÎÁ¤¹ÞÀ» ÀÏÀÌ ¾Æ´Ï´Ù. ±×¸®°í ±â¾ïÇ϶ó. ´ç½Å¿¡°Ô Â¥Áõ ³»°í, °íÁýºÎ¸®°í, ºñÀ̼ºÀûÀ¸·Î ´ëÇÏ´Â »ç¶÷µµ Áö±ÝÀÇ ¸ð½ÀÀÌ µÈ °ÍÀº ±×´ÙÁö ºñ³­¹ÞÀ» ÀÏÀÌ ¾Æ´Ï´Ù. ±×·± ºÒ½ÖÇÑ ÀÚµéÀ» °¡¿±°Ô ¿©°Ü¶ó. ÃøÀºÈ÷ ¿©±â°í °ø°¨ÇÏ´Â ¸¶À½À¸·Î ´ëÇ϶ó.
_3ºÎ 9Àå ¡®¸ðµÎ°¡ ¿øÇÏ´Â °Í¡¯ Áß¿¡¼­ p.291

You deserve very little credit for being what you are-and remember, the man who comes to you irritated, bigoted, unreasoning, deserves very little discredit for being what he is. Feel sorry for the poor devil. Pity him. Sympathize with him.
_Part 3 Chapter 9: What Everybody Wants, p.246

ÀÚ½ÅÀ» ³·Ãß°í »ó´ë¸¦ ĪÂùÇÏ´Â ¸î ¸¶µðÀÇ ¸»ÀÌ ¸ð¿å°¨À» ´À³¢´ø °Å¸¸ÇÑ È²Á¦¸¦ µçµçÇÑ Ä£±¸·Î ¸¸µé ¼ö ÀÖ´Ù¸é, ´ç½Å°ú ³ªÃ³·³ Æò¹üÇÑ »ç¶÷µéÀÇ ÀÏ»ó»ýÈ°¿¡¼­ °â¼Õ°ú ĪÂùÀÌ ¾î¶² ÈûÀ» ¹ßÈÖÇÒ ¼ö ÀÖÀ»Áö »ó»óÇØ º¸¶ó. ¿Ã¹Ù¸£°Ô »ç¿ëÇÑ´Ù¸é Àΰ£°ü°è¿¡¼­ ½ÇÁ¦·Î ±âÀû °°Àº È¿°ú¸¦ ¹ßÈÖÇÒ °ÍÀÌ´Ù.
_4ºÎ 3Àå ¡®ÀÚ½ÅÀÇ À߸øÀ» ¸ÕÀú À̾߱âÇÏ¶ó¡¯ Áß¿¡¼­ p.338

If a few sentences humbling oneself and praising the other party can turn a haughty, insulted Kaiser into a staunch friend, imagine what humility and praise can do for you and me in our daily contacts. Rightfully used, they will work veritable miracles in human relations.
_Part 4 Chapter 3: Talk About Your Own Mistakes First, p.287

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