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Innovation capabilities and operations strategies are closely related. Firms with strong innovation capabilities are more likely to have efficient and effective operations strategies.
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Intrdouction
Chapter 1. What is Service?
Chapter 2. The Development of the Service Economy and Service-Dominant Logic
Chapter 3. Service Operations Strategy
Chapter 4. Service Operational Capability and Customer Experience
Chapter 5. Customer Experience
Chapter 6. What is Innovation?
Chapter 7. Service Innovation
Chapter 8. What is Service Resources?
Chapter 9. Physical Resources in Service
Chapter 10. Human Resources in Service
References
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