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Matching Supply with Demand: An Introduction to Operations Management

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1. Introduction2. The Process View of the Organization3. Understanding the Supply Process: Evaluating Process Capacity4. Estimating and Reducing Labor Costs5. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model6. The Link between Operations and Finance7. Quality and Statistical Process Control8. Lean Operations and the Toyota Production System9. Variability and Its Impact on Process Performance: Waiting Time Problems10. The Impact of Variability on Process Performance: Throughput Losses11. Scheduling to Prioritize Demand12. Project Management13. Forecasting14. Betting on Uncertain Demand: The Newsvendor Model15. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity16. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model17. Risk-Pooling Strategies to Reduce and Hedge Uncertainty18. Revenue Management with Capacity Controls19. Supply Chain Coordination
APPENDICES1. Statistics Tutorial2. Tables3. Evaluation of the Expected Inventory and Loss Functions4. Equations and Approximations

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Gerard Cachon [Àú] ½ÅÀ۾˸² SMS½Åû
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Professor Cachon is the Fred R. Sullivan Professor of Operations, Information, and Decisons at The Wharton School of the University of Pennsylvania, where he teaches a variety of undergraduate, MBA, executive, and Ph.D. courses in operations management. His research focuses on operations strategy, and in particular, on how operations are used to gain competitive advantage.

His administrative responsibilities have included Chair of the Operations, Information and Decisions Department, Vice Dean of Strategic Initiatives fo

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Christian Terwiesch [Àú] ½ÅÀ۾˸² SMS½Åû
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Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Wharton¡¯s Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received

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