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Part I: What Is Artificial Intelligence?
1. Dreams and Nightmares
2. Alchemy, Astrology, and AI: Lessons from the Past
3. Jobs, Jobs, Jobs!
4. Stories that Shape the Future: Self-Efficacy and Control
5. Getting Beyond AI to Human-Centered Thinking
Part II: Human-Centered AI: Empowering People, Expanding Possibilities
6. Introduction
7. Defining Reliable, Safe And Trustworthy Systems
8. Two-Dimensional Framework for RST Systems
9. Prometheus Principles and Examples
10. Skeptic's Corner
Part III: AI's Two Grand Goals: Human Emulation and Useful Applications
11. Introduction
12. Two Goals for AI Researchers and Developers
13. Intelligent Agent and Powerful Tool
14. Simulated Teammate and Tele-Operated Device
15. Autonomous System and Supervisory Control
16. Humanoid Robots and Mechanical-Like Appliances
17. Skeptic's Corner
Part IV: Governance Structures for Human-Centered AI
18. Introduction
19. Reliable Systems Based on Software Engineering Practices
20. Safety Culture Through Business Management Strategies
21. Trustworthy Certification by Independent Oversight
22. Skeptic's Corner
Part V: Where Do We Go from Here?
23. Stopping AI-Driven Misinformation and Criminals
24. Supporting Environmental Protection, Social Justice And Human Rights
25. Compassion in Caring for Our Older Adults
26. Beyond Robots: Notbots and Newbots
27. Frontier Thinking to Chart the Future
Notes
Bibliography
Index

The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology.

In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.