추가 적립 안내

본 교재는 문화체육관광부에서 권고하는 국외여행인솔자 교육과정의 교육내용과 시간을 고려하여 여행사실무, 관광법규, 국외여행인솔실무, 세계관광 문화, 해외여행안전관리 등

공통교과목과 국외여행 인솔 시 반드시 알아야 될 영어, 일본어, 중국어 등의 외국어까지 다루고 있다.

또한 자격증 취득을 위한 평가를 대비하여 실전문제를 포함하여 한 권의 단행본으로 제작하여 학습자들의 편의성을 도모하고자 하였다.

Chapter 01 여행사 실무

제1절 여행업의 이해 2

1. 여행업 개념 ··············································································································································· 2

2. 여행업 형태 ··············································································································································· 3

1) 관광진흥법 상의 여행업 형태 / 4

2) 유통기준으로 본 여행업 형태 / 6

3) 유통구조 상의 역할로 본 여행업 형태 / 7

3. 여행업 기능 및 역할 ···························································································································· 9

1) 여행자 측면에서 본 기능 및 역할 / 9

2) 공급자 측면에서 본 기능 및 역할 / 10

3) 업무내용 면에서의 기능 및 역할 / 11

제2절 여행사 실무 12

1. 여행상품의 구성요소····························································································································12

2. 여행업무의 흐름······································································································································14

3. 여행업무·······················································································································································15

1) 외국인여행업무[인바운드업무(inbound business)] / 15

2) 국외여행업무(outbound business) / 16

3) 국내여행업무(domestic business) / 20

Chapter 02 관광법규

제1절 관광진흥법 관련법령 24

1. 관광진흥법···················································································································································24

2. 관광진흥법 시행령·································································································································30

3. 관광진흥법 시행규칙 ··························································································································31

제2절 여권법 관련법령 35

1. 여권법·····························································································································································35

2. 여권법 시행령···········································································································································48

제3절 출입국 관리법 관련법령 52

1. 출입국 관리법 ··········································································································································52

2. 출입국 관리법 시행령 ························································································································57

제4절 병역법 관련법령 58

1. 병역법·····························································································································································58

2. 병역법 시행규칙······································································································································60

제5절 관세법 관련법령 67

1. 관세법·····························································································································································67

2. 관세법 시행규칙······································································································································67

3. 세관 관련법령···········································································································································70

1) 해외여행자 세관절차 / 70

2) 출국 시 유의사항 / 72

3) 입국 시 유의사항 / 74

4) 외국세관 여행자 통관안내 / 78

Chapter 03 국외여행인솔자 실무

제1절 국외여행인솔자의 개념 82

1. 국외여행인솔자의 개념과 유형·········································································································82

1) 국외여행인솔자의 개념 / 82

2) 국외여행인솔자의 유형 / 83

2. 국외여행인솔자의 자격요건(역할과 자세)················································································83

1) 법적 자격요건 / 83

2) 국외여행인솔자의 역할 / 84

제2절 국외여행인솔자의 기본지식 85

1. 여권 및 비자··················································································································································85

1) 여권 / 85

2) 여권의 필요성과 용도 / 85

3) 여행증명서(Travel Certification Passport) / 85

4) 사증(VISA) / 86

2. 항공 및 수하물············································································································································86

1) 항공권 / 86

2) 도시(공항), 항공사 코드 / 88

3) 수하물 / 90

3. 환전 및 여행자보험··································································································································91

1) 환전 / 91

2) 여행자보험 / 93

4. 공항 및 CIQ···················································································································································94

1) 공항 / 94

2) C.I.Q 시설 / 95

제3절 출장준비업무 97

1. 회사관련업무················································································································································97

1) 행사관련서류 수령 및 확인 / 97

2) 여행조건의 확인 / 103

3) 행사진행비용의 수령 및 확인 / 104

2. 여행객 관련업무······································································································································105

1) 여행단체의 특성파악 / 105

2) 여행객과의 사전접촉 / 106

3. 국외여행인솔자 개인 준비사항·····································································································107

1) 여행지역 정보 숙지 / 107

2) 개인준비물 / 109

3) 복장 / 110

제4절 출입국업무 110

1. 출국업무························································································································································110

1) 사전준비 업무 / 110

2) 여행객 미팅 / 111

3) 출국안내 / 114

4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 115

2. 탑승 및 기내업무····································································································································118

1) 기내업무 / 118

2) 경유(Transit)와 환승(Transfer)업무 / 120

3. 입국업무·······················································································································································122

1) 도착 / 122

2) 검역(Quarantine) / 123

3) 입국심사(Immigration Inspection) / 123

4) 위탁수하물 인수(Baggage Claim) / 124

5) 세관검사(Customs Declaration) / 125

6) 환영홀 / 126

제5절 현지행사 진행업무 127

1. 현지가이드 미팅 및 이동····················································································································127

1) 현지가이드 미팅 / 127

2) 이동 / 127

2. 호텔업무·······················································································································································129

1) 호텔 체크인(check-in) / 129

2) 호텔시설 이용 관련 안내사항 / 130

3) 퇴실업무(check-out) / 133

3. 행사진행업무·············································································································································133

1) 관광 / 133

2) 식사 / 138

3) 쇼핑 / 140 4) 선택관광(Optional Tour) / 141

제6절 귀국 및 위기관리 업무 141

1. 귀국업무························································································································································141

1) 귀국 전 업무 / 141

2) 국내 입국업무 / 145

3) 귀국 후 업무 / 146

2. 위기관리 업무···········································································································································148

1) 위기관리 기본자세 / 148

2) 사고대책 및 조치 / 149

Chapter 04 세계관광과 문화

1. 아시아·····························································································································································158

1) 중국 / 158

2) 태국 / 163

3) 캄보디아 / 167

4) 베트남 / 170

5) 싱가포르 / 174

2. 유럽·································································································································································177

1) 영국 / 178

2) 프랑스 / 181

3) 스위스 / 184

4) 이탈리아 / 187

5) 독일 / 190

6) 터키 / 193

3. 아메리카·······················································································································································196

1) 캐나다 / 196

2) 미국 / 200

Chapter 05 해외여행 안전관리

제1절 관광안전 206

1. 관광안전 정의············································································································································206

2. 재난사고 유형 및 정의························································································································207

1) 자연재난 / 207

2) 사회재난 / 208

3. 여행경보제도·············································································································································208

1) 여행경보 지정절차 / 208

2) 특별여행경보 / 209

3) 여행경보단계별 행동 지침 / 210

4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 210

제2절 재난별 대응방안 211

1. 사전점검························································································································································211

1) 숙소에 대한 사전 안전점검 / 211

2) 이용차량에 대한 사전 안전점검 / 211

3) 이용 선박에 대한 사전 안전점검 / 212

4) 식당 위생 상태 사전 점검 / 212

2. 자연재난 행동요령·································································································································212

1) 태풍 / 212

2) 지진 / 213

3) 화산폭발 / 214

4) 지진해일 / 214

3. 사회재난 행동요령·································································································································215

1) 화재 / 215

2) 감염병 예방 / 216

3) 항공기 사고 / 216

제3절 위기상황별 대처 요령 217

1. 분실/도난······················································································································································217

1) 여권 분실 / 217

2) 현금/수표 분실 / 217

3) 수하물 분실 / 217

4) 여행 용품 도난 등 / 217

2. 부당 구금 및 체포···································································································································219

3. 인질 납치·····················································································································································219

4. 교통사고·······················································································································································220

5. 자연재해·······················································································································································220

6. 시위/전쟁·····················································································································································221

7. 테러/폭발·····················································································································································221

8. 마약소지 운반···········································································································································222

9. 여행 중 사망···············································································································································223

제4절 응급 상황 시 대처방안 224

1. 응급처치························································································································································224

2. 응급처치(First Aid)란?························································································································224

3. 응급처치 시 숙지해야 할 법적인 문제······················································································225

4. 상황별 응급처치······································································································································226

5. 심폐소생술··················································································································································227

6. 안전장비 및 기구 사용방법··············································································································228

1) 자동심장충격기 사용법 / 228

2) 소화기 / 229

제5절 해외 보험사고 발생시 대처요령 230

1. 주요 상품별 보장내용···························································································································230

1) 해외여행보험 / 230

2) 해외 보험사고발생시 대처요령 및 구비서류 / 231

3) 유의사항 / 233

Chapter 06 실무외국어

1. 출국 업무((Departure Formalities / 出 ?業務 / 出???) ······················· 240

1) 기내에서(In the flight / 機?で / 在?机里 Z?i f?ij? li) / 241

2) 입국심사(C.I.Q / 入 ?審査/ 入境?? R?j?ng ji?nch?) / 248

2. 현지 업무(Filed Work / 現地地務 / ?地?? D?ngd? y?w?)······················· 258

1) 호텔 내에서(In the Hotel / ホテル?で / 在?店里 Z?i f?ndi?n li) / 258

2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)

/ 移 動(電車? バス? 船便など) / 交通工具(火?? 汽?? 船等) /

Ji?ot?ngg?ngj?(hu?ch?? q?ch?? chu?n d?ng) / 269

3) 관광지에서(At the Tourism Sites / ?光地で / 在旅游? Z?i l?y?uq?) / 277

4) 식당에서(In the Restaurant / 食 堂で / 在餐? Z?i c?nt?ng) / 280

5) 쇼핑센터에서(At the Shopping center / ショッピングセンタ?で / 在?物中心 Z?i g?uw?zh?ngx?n) / 281

3. 귀국업무(Homecoming Affairs / ? ?業 務 / 回??? Hu?gu? y?w?)········ 283
1) 현지 공항에서(At the Airport / 現地空港 で / 在?地机? / Z?i d?ngd? j?ch?ng) / 283
2) 환승의 경우(For the Transit Passenger / ? か り換 えの場 合 / ?机? Zhu?nj? sh?) / 293

4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)

/ ?おうきゅう 急事じこう項はっせい ?生時じ (びょういん 病院? 警けい察さつ署しょなど) / ?生?急情??(?
院? 警察局等) F?sh?ng j?nj? q?ngku?ng sh?(y?yu?n? j?ngch?j? d?ng) ·············· 295

1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing

section or on the street / ?光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游?或者

路上受?的情? / Z?i L?y?uq? hu?zh? l?shang sh?ush?ng de q?ngku?ng) / 295

2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在?院看病的?候 Z?i y?yu?n

k?nb?ng de sh?hou) / 298

3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Z?i j?ngch?j?) / 302

Chapter 07 자격증대비 연습문제집

1. 여행업 실무 연습문제······················································································· 308

2. 관광법규 연습문제···························································································· 317

3. 국외여행 인솔실무 연습문제 ············································································ 342

4. 세계관광과 문화 연습문제················································································ 358

5. 해외여행 안전관리 연습문제 ············································································ 385

●참고문헌··········································································································· 394