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Unit 1 Call Center Layout
Unit 2 Tools & Equipment
Unit 3 Work Hours
Unit 4 Qualities of a Representative
Unit 5 Skills 1
Unit 6 Skills 2
Unit 7 Basic Actions
Unit 8 Phone Communication 1
Unit 9 Phone Communication 2
Unit 10 Leaving Messages
Unit 11 Transfers
Unit 12 Taking Payments
Unit 13 Call Types
Unit 14 Answering Services
Unit 15 Training
Glossary
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Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment.
Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in four language components: reading, listening, speaking and writing.
Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
Career Paths ´Â ÇнÀÀÚ°¡ Çб³ Àü°ø °ú¸ñ ¹× ¾ÕÀ¸·Î Ãë¾÷ ÇÏ·Á´Â Á÷¾÷µéÀÇ Á÷¹«¿Í °ü·ÃµÈ ½Ç¹«¿µ¾î ÇнÀ ¹× È°¿ëÀ» ¸ñÀûÀ¸·Î ÇÏ°í ÀÖÀ¸¸ç, ½±°í È¿°úÀûÀÎ ¹æ¹ýÀ» ÅëÇØ ±³½ÀÇϱâ À§ÇÏ¿© Ưº°È÷ °í¾ÈµÈ Àü°ø½Ç¹«±³¾ç¿µ¾î ½Ã¸®ÁîÀÔ´Ï´Ù.
±âº»ÀûÀ¸·Î TOEIC 350 ~ 800 ´ëÀÇ ÇнÀÀڵ鿡°Ô ÀÚ½ÅÀÇ Çаú Àü°ø ¹× °ü·Ã Á÷¾÷¿¡¼ ÀÚÁÖ »ç¿ëÇÏ´Â °ü·Ã Çʼö ´Ü¾î¿Í ¼÷¾î, Ç¥Çö µîÀ» ÇнÀ ¹× ±³¼öÇϱâ À§ÇØ ±¸¼ºµÇ¾î ÀÖÀ¸¸ç, TOEIC 800Á¡ ÀÌ»óÀÇ ÇлýµéÀº ÇÊ¿ä¿¡ µû¶ó ÀÚ½ÅÀÌ °ü½É ÀÖ´Â ¿µ¿ª¿¡ ²À ÇÊ¿äÇÑ Çʼö ¾ð¾îµéÀ» ±³À縦 ÅëÇØ ÇнÀÇÒ ¼ö ÀÖ½À´Ï´Ù.
CROSS-PLATFORM APPLICATION (Window, IOS, Android, Mac, Google play, App store ¾îµð¼µç ´Ù¿î ¹Þ¾Æ ±¸µ¿ °¡´É)À» ÅëÇØ ½±°í È¿°úÀûÀ¸·Î ÀÚ°¡ ÇнÀÇÏ¿© ÀÚ½ÅÀÇ ¾ð¾î ´É·ÂÀ» Áõ´ë½Ãų ¼ö ÀÖ½À´Ï´Ù.
Àü°ø ¹× Á÷¾÷º°·Î ¼¼ºÐÈµÈ ±³Àç ¾È¿¡´Â °¢°¢ 3±ÇÀÇ ¼ÒÃ¥ÀÚ°¡ µé¾îÀÖÀ¸¸ç, ÀÌ 3±ÇÀÇ ¼ÒÃ¥ÀÚ´Â °¢°¢ 15°³ÀÇ ´Ü¿øÀ¸·Î ±¸¼ºµÇ¾î ÀÖ½À´Ï´Ù.
¸Å ´Ü¿øÀº µÎ ÀåÀ¸·Î ÀÌ·ç¾îÁ® ÀÖ°í 1¹øÀÇ LessonÀ» ÇÒ ¼ö ÀÖ´Â ºÐ·®(2 Page unit for 1 Lesson) À̸ç ÃÑ 45°³ÀÇ ´Ü¿øÀ¸·Î ±¸¼ºµÇ¾î ÀÖ½À´Ï´Ù(15´Ü¿ø* 3¼ÒÃ¥ÀÚ).
°¢°¢ÀÇ ´Ü¿øÀ» ÅëÇØ ÇнÀÀÚ´Â ÇØ´ç Àü°ø ¹× Á÷¾÷¿¡¼ ÀÚÁÖ »ç¿ëÇÏ´Â ¾ð¾î¿Í Ç¥ÇöÀ» Vocabulary, Reading, Listening Activity ¹× Comprehension Check ¸¦ ÅëÇØ È®½ÇÇÏ°Ô ½ÀµæÇÒ ¼ö ÀÖ½À´Ï´Ù. ¶ÇÇÑ Guided Speaking Role Play ¿Í Writing À» ÅëÇØ ¾Õ¿¡¼ ½ÀµæÇÑ Çʼö ´Ü¾î¿Í ¼÷¾î, Ç¥Çö µîÀ» ÀÚ½ÅÀÌ Á÷Á¢ ¸¸µé¾î »ç¿ëÇÒ ¼ö ÀÖÀ¸¸ç, ¿ÏÀüÈ÷ º»ÀÎÀÇ °ÍÀ¸·Î ¸¸µå´Â ½Àµæ °úÁ¤À» °ÅÄ¡´Â ÇнÀ È¿°ú¸¦ Á¦°øÇÕ´Ï´Ù. ¸ðµç ´Ü¿øÀ» ¸¶Ä¡°Ô µÇ¸é ÇнÀÀÚ´Â 400°³ ÀÌ»óÀÇ Çʼö ´Ü¾î ¹× ¼÷¾î¸¦ ¼÷ÁöÇÒ ¼ö ÀÖ½À´Ï´Ù.
Career Paths ½Ã¸®Áî´Â ¾Æ·¡¿Í °°Àº ¼¼ºÐÈµÈ Àü°ø ¹× Á÷¾÷ ºÐ¾ßµéÀ» Æ÷ÇÔÇÏ°í ÀÖÀ¸¸ç, Express PublishingÀº Áö¼ÓÀûÀÎ °³¹ßÀ» ÅëÇÏ¿© »õ·Î¿î ºÐ¾ßµéÀ» Áõ°¡½ÃÄÑ ³ª°¡°í ÀÖ½À´Ï´Ù.
Accounting / Agricultural Engineering / Agriculture / Air Force / Architecture / Art & Design / Au Pair / Automotive Industry /
Banking / Beauty Salon / Biomedical Engineering / Business Correspondence / Business English /
Call Centers / Chemical Engineering / Civil Aviation / Civil Engineering / Command & Control / Computer Engineering /
Computing / Construction ¥°- Buildings / Construction ¥± - Roads & Highways / Cooking /
Dental Hygienist / Dentistry Electrical Engineering / Electrician / Electronics / Engineering / Environmental Engineering / Environmental Science /
Finance / Fishing & Seafood Industry / Fitness training / Flight Attendant / Food Service Industries / Forestry / Genetic Engineering /
Hotels & Catering / Human Resources / Industrial Engineering / Information Technology / Insurance / Kindergarten Teacher / Law / Logistics /
Management¥°/ Management ¥± / MBA English / Mechanical Engineering / Mechanics / Medical / Merchant Navy / Motion Picture Production /
Museum Management / Natural Gas¥°/ Natural Resources ¥± - Mining / Navy / Nuclear Engineering / Nursing / Olympics /
Petroleum¥°/ Petroleum ¥± /Physician¡¯s Assistant / Physiotherapy / Plumbing / Police / Railroads / Real Estate /
Sales & Marketing / Science / Secretarial / Security Personnel / Software Engineering / Sports /
TAXI Drivers / Tourism / University Studies / Wireless Communication / World Cup
ÇнÀÀÚµéÀº º»ÀÎÀÇ Çо÷°ú ¹Ì·¡¿¡ Á¾»çÇÏ°Ô µÉ Á÷¾÷ ȯ°æ¿¡¼ »ç¿ë ÇÒ ¼ö ÀÖ´Â ½Ç¿ëÀûÀÎ ´Ù¾çÇÑ ¿ë¾î¿Í ¹®Àå Ç¥ÇöµéÀ» ¹è¿ì°Ô µË´Ï´Ù.
ÀÌ·¯ÇÑ ÇнÀÀº ÇнÀÀÚ°¡ Àü°ø °øºÎ¸¦ ÇÏ´Â µ¿¾È Career Paths ¿Í ÇÔ²² Àü°ø ¿ë¾î¸¦ ¿µ¾î(Vocabulary, Idiom)·Î Á¢ÇÏ°Ô µÇ¸é¼ À̸¦ ½±°Ô ±â¾ïÇÒ ¼ö ÀÖ°Ô µÇ¸ç, Á¹¾÷ÇÑ ÀÌÈÄ ÀÌ ºÐ¾ß¿¡¼ Á÷¾÷À» °¡Áö°í ¾÷¹«¸¦ ÇÒ ¶§ ½Ç¹«ÀûÀ¸·Î Å« µµ¿òÀ» ¾òÀ» ¼ö ÀÖ½À´Ï´Ù.
Career Paths Series´Â ÀÏ¹Ý »ýÈ° ȸȳª ÀϹÝÀûÀÎ ºñÁî´Ï½º ȯ°æ°ú °ü·ÃµÈ ¿µ¾î ÇнÀÀÌ ¾÷¹« È°¿ë¿¡ ¸Å¿ì Á¦ÇÑÀûÀ̾ú´ø °Í°ú´Â ´Þ¸®, ÀÚ½ÅÀÌ Á¾»çÇÏ°í ÀÖ´Â ¾÷Á¾¿¡¼ ÀÏ»óÀûÀ¸·Î »ç¿ëÇؾ߸¸ ÇÏ´Â ¿µ¾î¸¦ ¹è¿ï ¼ö ÀÖ¾î¼ ¹Ù·Î È°¿ëÇÒ ¼ö ÀÖ´Â ¾ÆÁÖ ½Ç¹«ÀûÀÌ°í ½Ç¿ëÀûÀÎ ¿µ¾î ÇнÀ µµ±¸°¡ µË´Ï´Ù.
¿©·¯ºÐÀÇ ¼º°øÀûÀÎ Çо÷°ú Á÷¾÷È°µ¿À» À§ÇØ Career Paths¿Í ÇÔ²² Èñ¸ÁÂù ¹Ì·¡¸¦ ²Þ²Ù±â ¹Ù¶ø´Ï´Ù.
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Career Paths: World Cup(Student's Book)
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