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ÇнÀ·¹º§: Intermediate
English for Cabin Crew is for current and prospective cabin crew with low-intermediate English proficiency (CEFR : A2-B1) . It is designed to improve practical communication skills required for them to provide appropriate service for customers. It provides learning materials and exercises for various situations with content knowledge used in the field. Learners will be able to enhance their English listening and speaking skills using appropriate phrases and expressions so that they can communicate effectively with customers.
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1. Pre-flight Preparation
2. During Boarding
3. Before and After Take-Off
4. In-flight Procedures
5. Food and Beverage
6. Dealing with passengers¡¯ complaints
7. In-flight Medical Emergencies
8. In-flight Emergencies
9. Landing
10. Post-disembarkation duties
11. Parts of the Cabin & Safety Management
12. Customer Service Tips
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1544-1900 |
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