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Introduction
Topics checklist
Useful language
Feedback sheet

MANAGEMENT
1 Organization structure
2 What do managers do?
3 Use of resources
4 Customer needs
5 Improving customer relations
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(중략)

SALES AND MARKETING
13 SWOT analysis
14 Market research
15 Product design/R&D
16 Product description and features
17 Marketing mix: one product
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(중략)

FINANCE AND ACCOUNTING
21 Profit and loss account
22 Balance sheet
23 Managing cashflow
24 Company analysis
25 Investment advice

PRODUCTION AND OPERATIONS
26 Production process
27 Operations growth
28 Quality management
29 Logistics and transport

HUMAN RESOURCES
30 Pay and promotion
31 Motivation through job satisfaction
32 Recruitment and selection
33 Training and team-building
34 Industrial relations

INTERNATIONAL TRADE
35 Trade and government policy
36 Exporting
37 Importing
38 Manufacturing location

ECONOMIC AND SOCIAL CONTEXT
39 Globalization
40 Social responsibility
41 The changing workforce
42 The future of work

INFORMATION TECHNOLOGY
43 IT management
44 E-commerce
45 Using business software

CULTURAL AWARENESS
46 Cultural values at work
47 Cultural values in society
48 Working in another culture

RECENT BUSINESS NEWS
49 Discussing news items
50a Using an authentic text
51b Using an authentic text

Thanks and acknowledgements

Business English Frameworks is an addition to the highly successful Cambridge Copy Collection series. This photocopiable resource book is for teachers of Business English to use with students who need English for professional purposes. The book covers a wide variety of business topics and contains 60 photocopiable frameworks which can be used in groups, pairs, or in a one-to-one teaching situation. The frameworks provide learners with the opportunity to talk about their own work situation on a structured way.

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