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Introduction

Section 1 - Everyday business communication
Unit 1 Communicating clearly (Northern Irish, English)
Unit 2 Understanding different accents (East Coast US, Indian)
Unit 3 Conference calls (English, Scottish, Irish, Indian)
Unit 4 Voicemails (Canadian, English, Chinese, Thai)

Section 2 - Working internationally: some impressions
Unit 5 USA and Canada (Midwest US, Southern US, Canadian)
Unit 6 Ireland and Germany (Irish, Peruvian)
Unit 7 India (Indian, Scottish)
Unit 8 China (Chinese)

Section 3 - Outside the office
Unit 9 Making arrangements (Canadian, Scottish, English, Brazilian)
Unit 10 Bussiness hospitality (Japanese, Southern US)
Unit 11 Talking about food (Chinese, Japanese, East Coast US, Scottish, Palestinian)
Unit 12 Work-life balance (English, Southern US)

Section 4 - Everyday bussiness matters
Unit 13 Talking about your work (Polish, Australian)
Unit 14 Finance and accountinf (New Zealand, Southern US)
Unit 15 Parental leave and redundancy (English, Scottish)
Unit 16 Planning a bussiness trip (Scottish, English)

Section 5 - Cultural considerations
Unit 17 Cross-cultural negotiation (Japenese, French, Chinese)
Unit 18 Written and spoken communication (West Coast US, Chinesem, Scottish)
Unit 19 Meeting and greeting (Spanish, Italian, Canadian)
Unit 20 Working hours and the office enviroment (Spanish, Italian, South African)

Mini-dictionary
Answer key
Transcripts

High-quality self-study materials give students what they need to improve their business English at work. Language and skills practice for global professionals who need to do business in English: Extensive advice and tips on effective inter-cultural communication, Examples from the Collins corpus demonstrate how English is really used in business today, Language activities develop vocabulary and grammar.