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Preface.

Acknowledgments.

Chapter 1: Introduction.

Chapter 2: Research and New Case Company Results.

Chapter 3: Five Key Principles of CPM: Best Practices Model.

Chapter 4: Principle 1: Establish and Deploy a CPM Office and Officer.

Chapter 5: Principle 2: Refresh and Communicate Strategy.

Chapter 6: Principle 3: Cascade and Manage Strategy.

Chapter 7: Principle 4: Improve Performance.

Chapter 8: Principle 5: Manage and Leverage Knowledge.

Chapter 9: Five Key Principles: Self-Diagnostic and Corporate. Performance Management Roadmap.

Index.

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