추가 적립 안내

[머리말]

국제화 시대, 세계가 하늘을 통해 하나 되므로 항공교통의 수요도 점점 더 증가하는 추세이다. 이 책은 승무원이 되기 위해 준비 중인 학생들, 현직 승무원 등을 대상으로 항공 이용 고객들에게 보다 질 높은 서비스를 제공하는데 도움을 주기 위하여 정확하고 공손한 표현들을 다양한 상황에서 적용할 수 있도록 하는데 목적을 두고 집필되었고 아울러 이 분야에 관심이 있는 일반 독자들에게도 전반적인 항공영어의 핵심적인 내용들을 소개하고자 하였다.

Ⅰ. Check-In Service

1. From Receiving to Confirming Reservation
1) Receiving reservations
2) Changing schedules
3) Canceling reservations
4) Confirmation

2. About Tickets

3. Check-in Conversation

Ⅱ. Before Taking off

1. Boarding
1) At the boarding station
2) Zone Attendant
3) Passenger request during boarding
4) Passenger with heavy bags
5) Lavatory use before take-off
6) Mother and child
7) Young child

2. Seating Arrangement
1) Separated passengers
2) No empty seats available
3) Wrong seat
4) Double seating
5) Changing seats

3. Hand-Carry Baggage
1) In the aisle
2) In the overhead bin
3) Handling baggage and coats

4. Pre-Flight Check for Take-Off
1) Seat belt
2) Tray table and seat back

5. Newspaper Service

Ⅲ. En-Route Service

1. Earphone and Towel Service
1) Earphone service
2) Towel service
3) Movie information request
4) Movie time information

2. Meal and Beverage In-Flight Services
1) Tray base, short flight beverage service
2) Meal service

3. In-Flight Music and Movie
1) Passenger information request

4. Earphone set problems
1) Out of order / Seat available
2) Out of order / No empty seats available
3) Bulkhead passenger at movie time

5. In-Flight sales
1) General
2) Sales items request
3) In-flight sales

6. Customs, Immigration and Quarantine
1) Disembarkation card / Tourist
2) Embarkation & Disembarkation card / Transit passengers
3) Transit without Visa
4) Customs Declaration card / Resident and Tourist
5) Customs Declaration card / Passenger is given the wrong version card
6) Entering the United States of America

7. Landing and Deplaning
1) Earphone set collection
2) Seat belt / Tray table /Seat back situations
3) Passenger in the aisle prior to landing
4) Baggage problems
5) Collecting cups
6) Deplaning and Farewell

Ⅳ. Walk Around and Personal Touch

1. Handling Sick Passengers·101
1) Sick Passenger101
2) Airsickness / During the Flight102
3) Sore Throat103
4) Headache104

2. Service and Comfort
1) Passenger Service Unit / Inexperienced Passenger
2) Passenger Seat, Mechanical Instruction
3) Cabin Service
4) Bored Passenger

3. Walking-around Service

4. Destination City Information
1) Transportation from the airport to the destination
2) Shopping Information
3) Hotel Information
4) Money Exchange Information

5. From Immigration To Customs
1) Immigration
2) Baggage
3) Customs

Ⅴ. Airline Announcements
1. Pre-boarding Announcement
2. Departure delayed
3. Departure cancelled
4. In-flight Announcement