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Preface | |
Management in the Information Age | p. 2 |
Information Technology's Strategic Importance | p. 34 |
Developing the Firm's IT Strategy | p. 66 |
Information Technology Planning | p. 92 |
Hardware and Software Trends | p. 122 |
Modern Telecommunications Systems | p. 152 |
IT Industry Trends | p. 196 |
The Application Portfolio Resource | p. 226 |
Managing Application Development | p. 254 |
Alternatives to Traditional Development | p. 288 |
Managing Client/Server Implementation | p. 316 |
Developing and Managing Customer Expectations | p. 352 |
Problem, Change, and Recovery Management | p. 374 |
Managing Centralized and Distributed Operations | p. 406 |
Network Management | p. 432 |
Measuring IT Investments and Their Returns | p. 464 |
IT Controls and Asset Protection | p. 496 |
People, Organizations, and Management Systems | p. 530 |
The Chief Information Officer's Role | p. 564 |
Bibliography | p. 591 |
Index | p. 599 |
Table of Contents provided by Blackwell. All Rights Reserved. |
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Management of Information Technology, Fourth Edition, is a comprehensive text focused on the fundamental principles and practices necessary for managers to succeed in modern information-centric organizations. IT departments in todayas Web-based e-business world are in transition, moving from self-sufficiency toward managed dependencies in order to support aggressive and cost-effective e-commerce strategies. Managers in these high-performance organizations must implement disciplined processes and exhibit management maturity to effectively exploit the power of modern Information Technology. This text illustrates those successful principles and processes that have demonstrated lasting value to modern organizations. These lessons are valuable to students of management across many disciplines.
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