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Management of Information Technology

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Preface
Management in the Information Agep. 2
Information Technology's Strategic Importancep. 34
Developing the Firm's IT Strategyp. 66
Information Technology Planningp. 92
Hardware and Software Trendsp. 122
Modern Telecommunications Systemsp. 152
IT Industry Trendsp. 196
The Application Portfolio Resourcep. 226
Managing Application Developmentp. 254
Alternatives to Traditional Developmentp. 288
Managing Client/Server Implementationp. 316
Developing and Managing Customer Expectationsp. 352
Problem, Change, and Recovery Managementp. 374
Managing Centralized and Distributed Operationsp. 406
Network Managementp. 432
Measuring IT Investments and Their Returnsp. 464
IT Controls and Asset Protectionp. 496
People, Organizations, and Management Systemsp. 530
The Chief Information Officer's Rolep. 564
Bibliographyp. 591
Indexp. 599
Table of Contents provided by Blackwell. All Rights Reserved.

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Management of Information Technology, Fourth Edition, is a comprehensive text focused on the fundamental principles and practices necessary for managers to succeed in modern information-centric organizations. IT departments in todayas Web-based e-business world are in transition, moving from self-sufficiency toward managed dependencies in order to support aggressive and cost-effective e-commerce strategies. Managers in these high-performance organizations must implement disciplined processes and exhibit management maturity to effectively exploit the power of modern Information Technology. This text illustrates those successful principles and processes that have demonstrated lasting value to modern organizations. These lessons are valuable to students of management across many disciplines.

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