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Marketing Research

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Note: Each chapter concludes with a Summary, Review and Discussion Questions, Application Exercises, and Internet Exercises
Introduction to Marketing Research
The Nature and Scope of Marketing Research eBay: Listening to Customers
The Role of Marketing Research in Strategic Planning and Decision Making
Definition of Marketing Research
Basic Marketing Research Principles
The Importance of Analysis and Interpretation Marketing Research Aids--But Does Not Replace--Decision Making
Marketing Research Applications
Organization of and Careers in Marketing Research
Yo Quiero Taco Bell
Nike Chainsaw Ad
External Providers of Marketing Research Factors to Consider in Deciding to Use External Suppliers Criteria for Evaluating External Suppliers
The Marketing Research Process Colgate-Palmolive in Germany: CAT Shows the Way Major Steps in the Marketing Research Process Interdependence of Process Steps
Marketing Research for the BK Broiler Chicken Sandwich Ethical Issues in Marketing Research
OfficeMax
L&H Marketing Research
Types of Marketing Research From "Always Coca-Cola" to "Coca-Cola, Enjoy"
Exploratory Versus Conclusive Research
Conducting Exploratory Research
Conclusive Research: Descriptive Versus Experimental
Conducting Descriptive Research
Conducting Experimental Research
Determining Which Type of Research to Conduct
Aleve
Superior Landscape Company
Data Collection: Types and Methods
Secondary Data What Do Pure and Persil
Detergents, Huggies Diapers, Bird's Eye Fish Sticks, and Cadbury Chocolates Have in Common?
Advantages of Secondary Data Limitations of Secondary Data Sources and Types of Secondary Data
Managing Secondary Data Marketing Information Systems (MkISs)
Cooling Cooking Combo, Inc.
Harley-Davidson
Using Geographic Information Systems for Marketing Research
What Do Starbucks, Blockbuster, and Hyundai Have in Common?
Geographic Information Systems
Mapping and Targeting Customers Choosing New Store Sites
Developing Local Advertising Campaigns
New Site Selection at Gold's Gym
Mammography Screening in Urban Atlanta
Primary-Data Collection
Who Are Air Travelers, and What Do They Do in the Airport?
Airports Want to Know Variety of Data Collection Methods Questioning Versus Observation Questionnaire Format
Questionnaire Administration Methods
Types of Observation Techniques
Castrol
Colgate-Palmolive Mexico
Qualitative Research Focus Groups
Help Fidelity Investments in Designing Its Online Trading Services
What Is Qualitative Research?
Qualitative Versus Quantitative Research Focus
Group Interviews
Advantages of Focus Groups
Disadvantages of Focus Groups
Focus Group Applications
Impact of Technology on Focus
Group Research
Other Qualitative Research Techniques
In-Depth Interviews
A Final Note
AT&T
CrossPad
Experimentation in Marketing Research
Eddie Bauer's Electronic Windows Descriptive Versus Experimental Research
Conditions for Inferring Causality Laboratory Versus Field Experiments
Deciding Which Type of Experiment to Use Threats to Internal and External Validity
Experimental Design
Polaroid I-Zone Camera
Lands' End
Data Collection: Measurement Instruments and Sampling
Measurement and Scaling Most Reputable Companies in the United States
Measurement Levels Classes of Variables Attitude Scaling
Use of Rating Scales in Self-Report Measurements Commonly Used Multiple-Item Scales
Strengths of Multiple-Item Scales
Don's Auto Detailing
Ruby's Cyber Cafeacute;
Questionnaire Design Circuit City: BizRate Customer Satisfaction
Survey Questionnaire
Design Questionnaire
Design Process Question Form Question
Relevance and Wording Sequencing of Questions
Questionnaire Appearance and Layout Pretesting Questionnaires for Computerized and Online Interviewing
Designing Cover Letters for Mail and Online Surveys
Openers for Personal and Telephone Interviews
Designing Observation Forms
United Airlines
Burdines
Sampling Foundations Gallup on Sampling: Gallup Survey--China
Sampling Versus Census Studies
Probability Versus Nonprobability Sampling
Sampling Error and Sampling Distribution Estimating Confidence Intervals
Determining Sample Size
Nike Chainsaw Ad (B)
Exit Polls and the 2000 Presidential Election Debacle
Data Analysis
Quality Control and Initial Analysis of Data
Data Analysis at Rockbridge Associates: From Data Integrity to Hypothesis Testing
Editing Coding Preliminary
Data Analysis: Basic Descriptive Statistics
Puma
Firestone: Part 1
Hypothesis Testing
Hypotheses Testing: Key to Actionable Strategies
Descriptive Versus Inferential Analysis
Overview of Hypothesis Testing
Role of Hypothesis Testing in Data Analysis
Specific Hypothesis Tests
Firestone: Part 2
The Pankey Institute: Part 1
Examining Associations: Correlation and Regression
Did You Know That... Spearman Correlation Coefficient
Pearson Correlation Coefficient
Simple Regression Analysis
Practical Applications of Regression
Equations Precaution in Using Regression Analysis
Multiple Regression Analysis
Implications of Multicollinearity
Athenaeum Booksellers: Part 1
The Pankey Institute: Part 2
Overview of Other Multivariate Techniques
Virtual Consumer Initiative
Dependence and Interdependence Techniques Analysis of Variance Factorial
ANOVA Factor Analysis
Cluster Analysis
Multidimensional Scaling Conjoint Analysis
Athenaeum Booksellers: Part 2
The Pankey Institute: Part 3
Communicating with Research Users
Presenting Research Results
Languages Spoken by the 6 Billion People on the Earth
Importance of Understanding the Audience Components of the Written Report
Preparing Effective Written Reports
Graphical Illustrations Oral Presentations
National Insurance Company
The Pankey Institute: Part 4
Table of Contents provided by Publisher. All Rights Reserved.

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InMarketing Research,the authors offer undergraduate and MBA students a compelling introduction to the field with extensive use of global, technology, service, and small business examples. Distinctive features include integrated coverage of technology tools and statistical analysis, current research, and a strong focus on strategy. To reinforce the text's emphasis on technology, each new copy of the text can be packaged with SPSS software containing data sets--created by the authors--specifically related to examples and tutorials from the chapters on data analysis. Case in Pointsections appear after the introduction of each major topic to reinforce key information with detailed examples. Research in Useboxes provide a variety of interesting real-world examples--often featuring offbeat or unique scenarios--that in some instances have been researched firsthand by the authors. Chapter 5,Using Geographic Information Systems for Marketing Research,devotes special attention to an important tool used in contemporary marketing research.

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