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PART 01
GREETING & GUIDING
Àλç¿Í ¾È³»
01. How to Greet Foreign Customers
¿Ü±¹ ¼Õ´ÔÀ» ¸ÂÀÌÇÏ´Â ¹æ¹ý 14
(1) ¿Ü±¹ ¼Õ´ÔÀ» ¸ÂÀÌÇÒ ¶§ »ç¿ëµÇ´Â Īȣ¿Í °ü¿ëÀûÀÎ ÀÀ´ëÀÇ Ç¥Çö 15
(2) ¼Õ´Ô¿¡°Ô ÇÏ´Â Àλç Ç¥Çö 15
(3) ¡¸¹«¾ùÀ» ãÀ¸¼¼¿ä¡¹ÀÇ °ü¿ëÀûÀΠǥÇö 16
(4) ¼Õ´ÔÀÌ ÀÌ°ÍÀú°ÍÀ» º¸°Å³ª ¹«¾ùÀΰ¡¸¦ ã°í ÀÖ´Â °Í °°Àº ¶§ 17
(5) ¼Õ´ÔÀÌ Æ¯º°ÇÑ »óÇ°¿¡ °ü½ÉÀ» º¸ÀÏ ¶§ 17
(6) ¾È¸éÀÌ ÀÖ´Â ¼Õ´ÔÀÌ ¿ÔÀ» ¶§ 17
(7) ¼Õ´ÔÀÇ ´äº¯ 18
(8) Á÷¿øÀÇ ´äº¯ 18
(9) ¼Õ´ÔÀÌ ¹°°ÇÀ» ´Ù »ç°í °è»êÀ» ³¡³»¸é 18
02. How to Speak Over the Telephone
Àüȸ¦ °Å´Â ¹ý 19
(1) Àüȸ¦ °Å´Â »ç¶÷ÀÇ ÀÚ±â¼Ò°³ 20
(2) Àüȸ¦ ¹Þ´Â »ç¶÷ 20
(3) Àß ¾Ë¾ÆµéÀ» ¼ö ¾ø´Â °æ¿ì 23
03. How to Recommend Goods
»óÇ°À» ±ÇÀ¯ÇÏ´Â ¹ý(¼³¸íÇÏ´Â ¹ý) 24
(1) ¼Õ´ÔÀÇ ÁÖÀǸ¦ ²ø ¼ö Àִ ǥÇö 25
(2) Èï¹Ì¸¦ ²ô´Â Ç¥Çö 27
(3) ¼ÒÀ¯ÇÏ°í ½ÍÀº Ã浿À» ÀÏÀ¸Å°´Â Ç¥Çö 28
(4) ¼³¸íÀÌ ³¡³ ÈÄ ½Å¼ÓÈ÷ µ·À» ÁöºÒÅä·Ï Çϴ ǥÇö 30
04. How to P. R. to Customers
°í°´¿¡°Ô È«º¸ÇÏ´Â ¿ä·É 32
(1) ¾È³»ÀÎÀÌ ÀÚ±â¼Ò°³¸¦ ½ÃÀÛÇϴ ǥÇö 33
(2) ¾È³»¸¦ ¸¶Ä¡°í ´Ù½Ã ÀÀÁ¢½Ç·Î 34
(3) ¾È³»¸¦ ¹Þ°í °¡´Â ¼Õ´Ô¿¡°Ô ÇØ¾ß ÇÒ Ç¥Çö 34
05. How to Deal with Complaints
ºÒÆò¿¡ ´ëÇÑ Ã³¸® ¹æ¹ý 36
(1) ClaimÀ̳ª Complaint¿¡ ´ëÇÑ ¿øÀÎ ºÐ¼® 37
(2) °í°´ÀÌ ºÒÆòÀ» ÇÏ´Â ÀÌÀ¯ 37
(3) ÆǸÅÇÑ »ç¶÷ÀÌ À߸øÀÎ °æ¿ì 37
(4) °í°´ÀÌ À߸øÇÑ °æ¿ì 37
(5) Á¦3ÀÚ(Transportation Agency)ÀÇ À߸ø 38
(6) ºÒÆòÀ» ¹Þ°í À¯ÀÇÇÒ Á¡ 38
ºÒÆò1 ¼ÛÀåÀÇ ±Ý¾× °è»ê Âø¿À 39
ºÒÆò2 ºÎÁ· Àεµ 41
ºÒÆò3 ÆļÕÇ°ÀÌ ÀÖÀ» ¶§ 44
ºÒÆò4 »ç¼ÒÇÑ ¹°Ç° ¼Õ»ó 47
(7) »ç¼ÒÇÑ ¼Õ»ó¿¡ ´ëÇÑ »ç°ú¿Í ó¸® 50
(8) º¯»ó¿ä±¸¿Í ó¸® 52
(9) º¸Çèȸ»ç¿¡ ÀÇ·Ú 55
(10) ºÒ·®Ç° Ŭ·¹ÀÓ Á¦±â ¼ÇÑ 57
(11) À¯°¨Ç¥½Ã¿Í ¹ß»ý¿øÀÎ ¼³¸í 59
(12) Ŭ·¹ÀÓÁ¶Á¤¡¤Ã³¸® ¼ÇÑ 61
(13) Ãß°¡ ¹ß¼ÛÀ» ¿ä±¸ÇÒ ¶§ 63
(14) Ŭ·¹ÀÓ Á¶Ä¡ ÈÄ º¸³»´Â Àü¹® 65
(15) ¼±ÀûÁö¿¬ Ŭ·¹ÀÓ(Delayed Shipment Claim) 66
(16) Ŭ·¹ÀÓ Á¶Á¤ ÈÄ¹Ì ¸Î´Â ¸» 69
PART 02
ORDERS
ÁÖ¹®
01. Orders & Accepting Orders
ÁÖ¹®°ú ÁÖ¹® ½Â³« 72
(1) ÁÖ¹®¿¡ °üÇÑ ±âº» Ç¥Çö 73
(2) ÁÖ¹® Áõ°¡¡¤º¸·ù¡¤ÁßÁö¡¤Ãë¼Ò¡¤±âŸ 74
(3) ¹ß¼Û 82
(4) °ßº» 86
(5) Ç°Áú 88
(6) Ç°Áúº¸Áõ 92
(7) ÁöºÒ 96
(8) ´Ü°¡ 102
(9) °¡°Ý 1 104
(10) °¡°Ý 2 106
(11) °¡°Ý 3 108
(12) °¡°Ý 4 110
(13) ÇÒÀÎ 112
(14) Àεµ¡¤Àμö 1 113
(15) Àεµ¡¤Àμö 2 115
(16) ¼ö¼Û¡¤¹ß¼Û¡¤¼±ÀûÇס¤¼öÀÔÇ× 117
(17) ÀûÇÏ(¼±Àû) 119
PART 03
TRADE BUSINESS
¹«¿ª½Ç¹«
01. ½ÃÀå °³Ã´ÀÇ Ã¹ ¼øÀ§ °Å·¡Ã³ÀÇ ¼±Á¤ 122
¿¹½Ã CIRCULAR LETTER(ȸ¶÷Àå) 126
02. Credit Inquiries ½Å¿ëÁ¶È¸ 18
¿¹½Ã ½Å¿ëÁ¤º¸Ã»¿ø 130
03. ¹«¿ª °è¾àÀÇ Ã¼°á(û¾à°ú ½Â³«) 134
04. Contracts and Orders °è¾à°ú ÁÖ¹® 137
(1) °è¾à 137
(2) ÁÖ¹® 139
(3) Sales Note(¸Å¸Å°¢¼) 140
05. ¹«¿ª°è¾à½Ã °®Ãß¾î¾ß ÇÒ ±âº»Á¶°Ç 143
(1) Ç°¡¤¹æ : Ç°ÁúÀ» °áÁ¤ÇÏ´Â ¹æ¹ý 145
(2) Ç°¡¤½Ã : Ç°Áú °áÁ¤ÀÇ ½Ã±â 145
(3) °¡¡¤°á : °¡°ÝÀÇ °áÁ¤ 147
(4) Áö¡¤Åë : Áö±ÞÅëÈ 151
(5) ¼ö¡¤´Ü : ¼ö·® ´ÜÀ§ 151
(6) ¼ö¡¤°á¡¤½Ã : ¼ö·® °áÁ¤ÀÇ ½Ã±â 152
(7) ¼ö¡¤°ú : ¼ö·®ÀÇ °úºÎÁ· 153
(8) ¼±¡¤±â¡¤Áö : ¼±Àû±âÀÏÀÇ ÁöÁ¤ 154
(9) ¼±¡¤¾à : ¼±Àû¿¡ °üÇÑ ¾à°ü 155
(10) ´ë¡¤¹æ¡¤È¡¤È¯ : ´ë±Ý °áÁ¦ ¹æ¹ý°ú ȹ° ȯ¾îÀ½ 157
(11) ȯ¡¤¾î¡¤±â : Èȯ¾îÀ½ÀÇ ±â°£ 159
(12) ¼±¡¤¼¡¤ÀΡ¤Á¶ : ¼±Àû¼·ù Àεµ Á¶°Ç 160
(13) ºÒ¡¤°¡¡¤Á¶ : ºÒ°¡Ç׷¿¡ °üÇÑ Á¶°Ç 160
(14) ÇØ¡¤º¸¡¤Á¶ : ÇØ»ó º¸Çè¿¡ °üÇÑ Á¶°Ç 162
PART 04
DIALOGUE
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DIALOGUE 1 At The Airport(°øÇ׿¡¼) 164
DIALOGUE 2 From The Airport To The Hotel
(°øÇ׿¡¼ È£ÅÚ±îÁö) 168
DIALOGUE 3 At The Hotel(È£ÅÚ¿¡¼) 172
DIALOGUE 4 From The Hotel To The Head Office (1)
(È£ÅÚ¿¡¼ º»»ç±îÁö 1) 176
DIALOGUE 5 C.I.F¡¤Figures(Price Negotiation)
(°¡°Ý¡¤°¡°Ý ±³¼·) 180
DIALOGUE 6 Describing Products(»óÇ° ¼³¸í) (1) 184
DIALOGUE 7 Describing Products(»óÇ° ¼³¸í) (2) 188
DIALOGUE 8 Describing Products(»óÇ° ¼³¸í) (3) 192
DIALOGUE 9 Describing Products(»óÇ° ¼³¸í) (1) 196
DIALOGUE 10 Describing Products(»óÇ° ¼³¸í) (2) 200
DIALOGUE 11 At The Korea Exhibition Center
(Çѱ¹ Á¾ÇÕÀü½ÃÀå¿¡¼) 204
DIALOGUE 12 Goods Of The Latest Model (Fashion)
(ÃÖ½ÅÇü »óÇ°) 208
DIALOGUE 13 The Terms You Are Considering
(±ÍÃøÀÌ »ý°¢ÇÏ°í ÀÖ´Â Á¶°Ç) 212
DIALOGUE 14 Repeat Orders(Àç ÁÖ¹®) 216
DIALOGUE 15 No Other Goods Can Compete With Ours
(¿ì¸® »óÇ°°ú °æÀïÇÒ ¼ö ÀÖ´Â »óÇ°Àº ¾ø´Ù) 220
DIALOGUE 16 Business Negotiation(»ó´ã) 224
DIALOGUE 17 Silicon Tech Sales Manager
(Silicon TechÆǸźÎÀå) 228
DIALOGUE 18 I¡¯ll Drive Round To The Front Entrance
(Â÷¸¦ µ¹·Á ÃâÀÔ±¸ ¾Õ¿¡ ´ë°Ú½À´Ï´Ù) 232
DIALOGUE 19 From The Hotel To The Head Office (2)
(È£ÅÚ¿¡¼ º»»ç±îÁö 2) 236
DIALOGUE 20 Showroom(Áø¿½Ç) 240
DIALOGUE 21 Working Up A Good Business
(ÁÁÀº °Å·¡¸¦ ¹ßÀü½ÃÄÑ ³ª°¡´Ù) 244
DIALOGUE 22 Particulars(¸í¼¼¼) 247
DIALOGUE 23 Price Negotiation(°¡°Ý ±³¼·) 251
DIALOGUE 24 An Irrevocable Letter Of Credit
(Ãë¼Ò ºÒ´É ½Å¿ëÀå) 255
DIALOGUE 25 Asking To Open L/C For Your Indent Mo. 7
(±Í»çÁÖ¹® No.7¿¡ ´ëÇÑ L/CÀÇ °³¼³À» ÀÇ·ÚÇÏ´Â) 258
DIALOGUE 26 In The Way Of Unit Price Reduction
(´Ü°¡¸¦ ÀÎÇÏÇϴµ¥ ÀÖ¾î¼) 262
DIALOGUE 27 The Buyer¡¯s Reaction(±¸¸ÅÀÚµéÀÇ ¹ÝÀÀ) 265
DIALOGUE 28 Car Salesman¡¯s Dialogue (1)
(ÀÚµ¿Â÷ ÆǸſøÀÇ ´ëÈ 1) 268
DIALOGUE 29 Car Salesman¡¯s Dialogue (2)
(ÀÚµ¿Â÷ ÆǸſøÀÇ ´ëÈ 2) 272
DIALOGUE 30 Car Salesman¡¯s Dialogue (3)
(ÀÚµ¿Â÷ ÆǸſøÀÇ ´ëÈ 3) 276
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