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PART I Introduction

Chapter 1 Managing Strategic Human Resources Today
What Is Human Resource Management?
Trends Influencing Human Resource Management
The New Human Resource Managers
Strategic Human Resource Management
The Plan of This Book
CASE INCIDENT: Jack Nelson's Problem
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Helping "The Donald"

Chapter 2 Managing Equal Opportunity and Diversity
Selected Equal Employment Opportunity Laws
Defenses Against Discrimination Allegations
Illustrative Discriminatory Employment Practices
The EEOC Enforcement Process
Diversity Management and Affirmative Action Programs
CASE INCIDENT: A Case of Racial Discrimination?
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Too Informal?
VIDEO CASE: Human Resource Management (At Patagonia)
VIDEO CASE: Equal Employment (UPS)

PART II Recruiting and Placing Employees

Chapter 3 Personnel Planning, Recruiting, and Talent Management
The Talent Management Framework
The Basics of Job Analysis
The Recruitment and Selection Process
Workforce Planning and Forecasting
Recruiting Job Candidates
Developing and Using Application Forms
CASE INCIDENT: Finding People Who Are Passionate about What They Do
CONTINUING CASE: Carter Cleaning Company
APPENDIX: Enrichment Topics in Job Analysis

Chapter 4 Testing and Selecting Employees
The Basics of Testing and Selecting Employees
Using Tests at Work
Interviewing Prospective Employees
Using Other Selection Techniques
CASE INCIDENT: The Tough Screener
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: The Most Important Person You'll Ever Hire

Chapter 5 Training and Developing Employees
Orienting Employees
The Training Process
Implementation: Training Techniques
Managerial Development and Training
Managing Organizational Change and Development
Evaluating the Training Effort
CASE INCIDENT: Reinventing the Wheel at Apex Door Company
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Flying the Friendlier Skies
VIDEO CASE: Recruiting at Hautelook
VIDEO CASE: Employee Testing and Selection at Patagonia
VIDEO CASE: Training at Wilson Learning

PART III Appraising and Compensating Employees

Chapter 6 Performance Management, Appraisals, and Careers
Basic Concepts in Performance Appraisal and Management
Basic Appraisal Methods
Practical Suggestions for More Effective Appraisals
Coaching and Career Management
Performance Management
Talent Management Practices for Strategic Employee Appraisals
CASE INCIDENT: Appraising the Secretaries at Sweetwater U
CASE INCIDENT: Back with a Vengeance
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Appraising an Instructor

Chapter 7 Compensating Employees
What Determines How Much You Pay?
How to Create a Market-Competitive Pay Plan
Incentive Plans
Employee Benefits
Current Compensation Trends
CASE INCIDENT: Salary Inequities at Acme Manufacturing
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Ranking the College's Administrators' Jobs
VIDEO CASE: Compensation (Focus Pointe)
VIDEO CASE: Performance Management California Health Foundation
VIDEO CASE: Joie de Vivre Hospitality: Pay for Performance and Financial Incentives

PART IV Employee Rights and Safety

Chapter 8 Managing Employee Ethics, Engagement, Retention, and Fair Treatment
Ethics and Fair Treatment at Work
Managing Discipline and Privacy
Managing Dismissals
Managing Voluntary Employee Turnover and Retention
Employee Engagement
CASE INCIDENT: Enron, Ethics, and Organizational Culture
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: To Discipline or Not?

Chapter 9 Managing Labor Relations and Collective Bargaining
The Labor Movement
Unions and the Law
The Union Drive and Election
The Collective Bargaining Process
What's Next for Unions?
CASE INCIDENT: Negotiating with the Writers Guild of America
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: The Union-Organizing Campaign at Pierce U

Chapter 10 Protecting Safety and Health
Employee Safety and Health: An Introduction
What Causes Accidents?
How to Prevent Accidents
Workplace Health Hazards: Problems and Remedies
CASE INCIDENT: The New Safety and Health Program
CONTINUING CASE: Carter Cleaning Company
EXPERIENTIAL EXERCISE: Checking for Unsafe Conditions
VIDEO CASE: Union-Management Relations (UPS)
VIDEO CASE: Safety (California Health Foundation)

Module A Practical HR Tools, Guidelines, and Systems for Managers

Appendix
Glossary
Notes
Name Index
Subject Index

For undergraduate and graduate courses in human resource management.

A concise yet thorough review of essential HR management concepts.

A Framework for Human Resource Management provides students and practicing managers with a concise yet thorough review of essential HR management concepts - including fundamental practices, methods, topics, and relevant legal findings - in a highly readable and accessible format.