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Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision.
It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture, and personal mastery. Other chapter topics include positive communication; creative problem solving and decision-making; hiring top performers; training for optimal performance; leading through motivation. and protecting employee rights.
For new supervisors and managers seeking comprehensive training in areas critical to their future success.
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I. DEVELOPING MANAGEMENT SKILLS
1. Leadership 2000
2. Positive Communication
3. Creative Problem Solving and Decision-Making
4. Personal Mastery
II. MANAGING AND DEVELOPING HUMAN RESOURCES
5. Hiring Top Performers
6. Training for Optimal Performance
7. Leading through Motivation
8. Performance Management
9. Protecting Employee Rights
III. A NEW ERA OF MANAGEMENT
10. Labor Relations
11. Evolution of Management Theory
12. Strategic Management
13. The Diversity Advantage
14. The Quality Movement
Index
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